Perceptions of Patient Safety Culture among Triage Nurses in the Emergency Department: A Cross-Sectional Study
The patient safety culture is key to ensuring patient safety in healthcare organizations. The triage environment is inherently demanding for patient safety and is characterized by high stress, rapid decision-making, and quick action. In several countries, including Slovenia, there is a lack of studi...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-12-01
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| Series: | Healthcare |
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| Online Access: | https://www.mdpi.com/2227-9032/11/24/3155 |
| _version_ | 1797380902776471552 |
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| author | Zvonka Fekonja Sergej Kmetec Nataša Mlinar Reljić Jožica Černe Kolarič Majda Pajnkihar Matej Strnad |
| author_facet | Zvonka Fekonja Sergej Kmetec Nataša Mlinar Reljić Jožica Černe Kolarič Majda Pajnkihar Matej Strnad |
| author_sort | Zvonka Fekonja |
| collection | DOAJ |
| description | The patient safety culture is key to ensuring patient safety in healthcare organizations. The triage environment is inherently demanding for patient safety and is characterized by high stress, rapid decision-making, and quick action. In several countries, including Slovenia, there is a lack of studies on the patient safety culture among triage nurses. This study aimed to assess the perceptions of the patient safety culture among triage nurses. A cross-sectional survey design was used. The Emergency Medical Services-Safety Attitudes Questionnaire, distributed to triage nurses, was used to collect data. A total of 201 triage nurses participated in this study. The results revealed that the overall average perception of the patient safety culture was 57.27% (<i>SD</i> = 57.27), indicating that the perception of the patient safety culture among triage nurses in the emergency department was non-positive and requires improvement. “Job Satisfaction” received the highest score (63.18%; <i>SD</i> = 17.19), while “Working Conditions” received the lowest (49.91%; <i>SD</i> = 17.37). The perception of positive and negative safety culture responses was statistically significant for age (<i>χ</i><sup>2</sup> (3) = 17.750, <i>p</i> ≤ 0.001), education (<i>χ</i><sup>2</sup> (2) = 6.957, <i>p</i> = 0.031) and length of working experience (<i>χ</i><sup>2</sup> (3) = 8.875, <i>p</i> = 0.031). The findings emphasize the significance of improving the safety culture in relation to several areas of patient care during the triage process. This research serves as a crucial foundation for enhancing patient safety in triage, providing quality care, and reducing adverse events. |
| first_indexed | 2024-03-08T20:43:43Z |
| format | Article |
| id | doaj.art-5236a1e2c1074874b3775e97aa20e1a2 |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-08T20:43:43Z |
| publishDate | 2023-12-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-5236a1e2c1074874b3775e97aa20e1a22023-12-22T14:11:58ZengMDPI AGHealthcare2227-90322023-12-011124315510.3390/healthcare11243155Perceptions of Patient Safety Culture among Triage Nurses in the Emergency Department: A Cross-Sectional StudyZvonka Fekonja0Sergej Kmetec1Nataša Mlinar Reljić2Jožica Černe Kolarič3Majda Pajnkihar4Matej Strnad5Faculty of Health Sciences, University of Maribor, 2000 Maribor, SloveniaFaculty of Health Sciences, University of Maribor, 2000 Maribor, SloveniaFaculty of Health Sciences, University of Maribor, 2000 Maribor, SloveniaFaculty of Health Sciences, University of Maribor, 2000 Maribor, SloveniaFaculty of Health Sciences, University of Maribor, 2000 Maribor, SloveniaFaculty of Medicine, University of Maribor, 2000 Maribor, SloveniaThe patient safety culture is key to ensuring patient safety in healthcare organizations. The triage environment is inherently demanding for patient safety and is characterized by high stress, rapid decision-making, and quick action. In several countries, including Slovenia, there is a lack of studies on the patient safety culture among triage nurses. This study aimed to assess the perceptions of the patient safety culture among triage nurses. A cross-sectional survey design was used. The Emergency Medical Services-Safety Attitudes Questionnaire, distributed to triage nurses, was used to collect data. A total of 201 triage nurses participated in this study. The results revealed that the overall average perception of the patient safety culture was 57.27% (<i>SD</i> = 57.27), indicating that the perception of the patient safety culture among triage nurses in the emergency department was non-positive and requires improvement. “Job Satisfaction” received the highest score (63.18%; <i>SD</i> = 17.19), while “Working Conditions” received the lowest (49.91%; <i>SD</i> = 17.37). The perception of positive and negative safety culture responses was statistically significant for age (<i>χ</i><sup>2</sup> (3) = 17.750, <i>p</i> ≤ 0.001), education (<i>χ</i><sup>2</sup> (2) = 6.957, <i>p</i> = 0.031) and length of working experience (<i>χ</i><sup>2</sup> (3) = 8.875, <i>p</i> = 0.031). The findings emphasize the significance of improving the safety culture in relation to several areas of patient care during the triage process. This research serves as a crucial foundation for enhancing patient safety in triage, providing quality care, and reducing adverse events.https://www.mdpi.com/2227-9032/11/24/3155triagepatient safetyperceptionsafety managementEmergency Medical Services |
| spellingShingle | Zvonka Fekonja Sergej Kmetec Nataša Mlinar Reljić Jožica Černe Kolarič Majda Pajnkihar Matej Strnad Perceptions of Patient Safety Culture among Triage Nurses in the Emergency Department: A Cross-Sectional Study Healthcare triage patient safety perception safety management Emergency Medical Services |
| title | Perceptions of Patient Safety Culture among Triage Nurses in the Emergency Department: A Cross-Sectional Study |
| title_full | Perceptions of Patient Safety Culture among Triage Nurses in the Emergency Department: A Cross-Sectional Study |
| title_fullStr | Perceptions of Patient Safety Culture among Triage Nurses in the Emergency Department: A Cross-Sectional Study |
| title_full_unstemmed | Perceptions of Patient Safety Culture among Triage Nurses in the Emergency Department: A Cross-Sectional Study |
| title_short | Perceptions of Patient Safety Culture among Triage Nurses in the Emergency Department: A Cross-Sectional Study |
| title_sort | perceptions of patient safety culture among triage nurses in the emergency department a cross sectional study |
| topic | triage patient safety perception safety management Emergency Medical Services |
| url | https://www.mdpi.com/2227-9032/11/24/3155 |
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