Multiclass Sentiment Prediction of Airport Service Online Reviews Using Aspect-Based Sentimental Analysis and Machine Learning

Multiclass Sentiment Prediction of Airport Service Online Reviews Using Aspect-Based Sentimental Analysis and Machine Learning

Airport service quality ratings found on social media such as Airline Quality and Google Maps offer invaluable insights for airport management to improve their quality of services. However, there is currently a lack of research analysing these reviews by airport services using sentimental analysis a...

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Bibliographic Details
Main Authors: Mohammed Saad M. Alanazi, Jun Li, Karl W. Jenkins
Format: Article
Language:English
Published: MDPI AG 2024-03-01
Series:Mathematics
Subjects:
airport service quality
Deep Learning
Twitter
Google Maps
Airline Quality
Online Access:https://www.mdpi.com/2227-7390/12/5/781

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