Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system
The current study investigates how perceived risks and trust factors affect customers' intentions to use mobile payment applications that utilize near-field communication (NFC) technology. The author created a conceptual model that includes five elements: intention to use, perceived risk, proce...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Elsevier
2023-06-01
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| Series: | Journal of Open Innovation: Technology, Market and Complexity |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2199853123001725 |
| _version_ | 1827584878739193856 |
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| author | Mahmaod Alrawad Abdalwali Lutfi Mohammed Amin Almaiah Ibrahim A. Elshaer |
| author_facet | Mahmaod Alrawad Abdalwali Lutfi Mohammed Amin Almaiah Ibrahim A. Elshaer |
| author_sort | Mahmaod Alrawad |
| collection | DOAJ |
| description | The current study investigates how perceived risks and trust factors affect customers' intentions to use mobile payment applications that utilize near-field communication (NFC) technology. The author created a conceptual model that includes five elements: intention to use, perceived risk, process-based trust, characteristics-based trust, and institution-based trust. Data was gathered through an online survey of 469 participants and analyzed using partial least squares structural equation modeling techniques. The results indicate that only three of the four tested constructs significantly impact customers' decisions to use NFC mobile payments: perceived risk, process-based trust, and characteristics-based trust. Additionally, the study found that age and gender do not play a significant role in influencing the model constructs; therefore, the findings of current research highlight how perceived risk and trust have a pivotal role of in shaping customers' intention to use NFC as a mobile payment and how trust can substantially mitigate customers' perceived risk. Hence, this knowledge can aid in developing effective strategies for promoting mobile payment adoption among consumers. |
| first_indexed | 2024-03-08T23:38:39Z |
| format | Article |
| id | doaj.art-5364b29eefc24df7a998c4abc69e527f |
| institution | Directory Open Access Journal |
| issn | 2199-8531 |
| language | English |
| last_indexed | 2024-03-08T23:38:39Z |
| publishDate | 2023-06-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Journal of Open Innovation: Technology, Market and Complexity |
| spelling | doaj.art-5364b29eefc24df7a998c4abc69e527f2023-12-14T05:22:19ZengElsevierJournal of Open Innovation: Technology, Market and Complexity2199-85312023-06-0192100070Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment systemMahmaod Alrawad0Abdalwali Lutfi1Mohammed Amin Almaiah2Ibrahim A. Elshaer3College of Business Administration and Economics, Al-Hussein Bin Talal University, Ma’an 71111, Jordan; Corresponding author.Department of Accounting, College of Business, King Faisal University, Al-Ahsa 31982, Saudi Arabia; Applied Science Research Center, Applied Science Private University, Amman 11931, Jordan; Corresponding author at: Department of Accounting, College of Business, King Faisal University, Al-Ahsa 31982, Saudi Arabia.Department of Computer Networks, College of Computer Sciences and Information Technology, King Faisal University, Al-Ahsa 31982, Saudi Arabia; Faculty of Information Technology, Applied Science Private University, Amman 11931, Jordan; Department of Computer Science, King Abdullah the II IT School, The University of Jordan, Amman 11942, JordanManagement Department, College of Business Administration, King Faisal University, Al- Ahsa 31982, Saudi Arabia; Faculty of Tourism and Hotel Management, Suez Canal University, Ismailia 41522, EgyptThe current study investigates how perceived risks and trust factors affect customers' intentions to use mobile payment applications that utilize near-field communication (NFC) technology. The author created a conceptual model that includes five elements: intention to use, perceived risk, process-based trust, characteristics-based trust, and institution-based trust. Data was gathered through an online survey of 469 participants and analyzed using partial least squares structural equation modeling techniques. The results indicate that only three of the four tested constructs significantly impact customers' decisions to use NFC mobile payments: perceived risk, process-based trust, and characteristics-based trust. Additionally, the study found that age and gender do not play a significant role in influencing the model constructs; therefore, the findings of current research highlight how perceived risk and trust have a pivotal role of in shaping customers' intention to use NFC as a mobile payment and how trust can substantially mitigate customers' perceived risk. Hence, this knowledge can aid in developing effective strategies for promoting mobile payment adoption among consumers.http://www.sciencedirect.com/science/article/pii/S2199853123001725Characteristics-based trustNear-field communicationProcess-based trustPerceived riskInstitution-based trustmobile payment |
| spellingShingle | Mahmaod Alrawad Abdalwali Lutfi Mohammed Amin Almaiah Ibrahim A. Elshaer Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system Journal of Open Innovation: Technology, Market and Complexity Characteristics-based trust Near-field communication Process-based trust Perceived risk Institution-based trust mobile payment |
| title | Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system |
| title_full | Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system |
| title_fullStr | Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system |
| title_full_unstemmed | Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system |
| title_short | Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system |
| title_sort | examining the influence of trust and perceived risk on customers intention to use nfc mobile payment system |
| topic | Characteristics-based trust Near-field communication Process-based trust Perceived risk Institution-based trust mobile payment |
| url | http://www.sciencedirect.com/science/article/pii/S2199853123001725 |
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