Supply disruption in the wake of COVID-19 crisis and organisational performance: mediated by organisational productivity and customer satisfaction

Supply disruption in the wake of COVID-19 crisis and organisational performance: mediated by organisational productivity and customer satisfaction

Purpose – This study aims to test the impact of the coronavirus (Covid-19) pandemic on large firms, with regard to a supply disruption, productivity, customer satisfaction and firm performance. Design/methodology/approach – A cross-sectional survey design and stratified sampling technique were imple...

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Bibliographic Details
Main Authors: Ekpenyong Ekpenyong Udofia, Bimbo Onaolapo Adejare, Gbemi Oladipo Olaore, Etete Ekpenyong Udofia
Format: Article
Language:English
Published: Emerald Publishing 2021-01-01
Series:Journal of Humanities and Applied Social Sciences
Subjects:
covid 19
customer satisfaction
manufacturing
organisational productivity
supply disruption
Online Access:https://www.emerald.com/insight/content/doi/10.1108/JHASS-08-2020-0138/full/pdf?title=supply-disruption-in-the-wake-of-covid-19-crisis-and-organisational-performance-mediated-by-organisational-productivity-and-customer-satisfaction

Internet

https://www.emerald.com/insight/content/doi/10.1108/JHASS-08-2020-0138/full/pdf?title=supply-disruption-in-the-wake-of-covid-19-crisis-and-organisational-performance-mediated-by-organisational-productivity-and-customer-satisfaction

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