Public value and procedural policy instrument specifications in “design for service”
AbstractStrokosch and Osborne and others have recently argued the essence of effective service delivery in and by government increasingly involves the re-orientation of top-down service delivery toward enhanced co-design and co-creation. This new emphasis on what Strokosch and Osborne term designing...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2024-04-01
|
| Series: | Policy Design and Practice |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/25741292.2024.2337095 |
| _version_ | 1797221276208594944 |
|---|---|
| author | Adam Wellstead Michael Howlett |
| author_facet | Adam Wellstead Michael Howlett |
| author_sort | Adam Wellstead |
| collection | DOAJ |
| description | AbstractStrokosch and Osborne and others have recently argued the essence of effective service delivery in and by government increasingly involves the re-orientation of top-down service delivery toward enhanced co-design and co-creation. This new emphasis on what Strokosch and Osborne term designing and managing “for” services is seen to be increasingly replacing or augmenting an older emphasis on these tasks in the design “of” services. Analyzing and managing service design and delivery in this way, however, requires a steady eye to be maintained on the different ways in which “public value” is generated through each service process and upon the different kinds of policy tools useful in each activity. This paper expands and develops this thinking and the research and practice agenda around this emergent “designing for service” paradigm. It does so by focusing on the nature and types of substantive and procedural policy tools used in these efforts and especially upon a shift in emphasis toward the better understanding of the micro-level specifications of the procedural instruments used in management and design “for” services. |
| first_indexed | 2024-04-24T13:02:52Z |
| format | Article |
| id | doaj.art-538e1b6571de4efb8d1c159da82db781 |
| institution | Directory Open Access Journal |
| issn | 2574-1292 |
| language | English |
| last_indexed | 2024-04-24T13:02:52Z |
| publishDate | 2024-04-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Policy Design and Practice |
| spelling | doaj.art-538e1b6571de4efb8d1c159da82db7812024-04-05T10:02:30ZengTaylor & Francis GroupPolicy Design and Practice2574-12922024-04-0111410.1080/25741292.2024.2337095Public value and procedural policy instrument specifications in “design for service”Adam Wellstead0Michael Howlett1Michigan Technological University, Houghton, MI, USADepartment of Political Science, Simon Fraser University, Vancouver, CanadaAbstractStrokosch and Osborne and others have recently argued the essence of effective service delivery in and by government increasingly involves the re-orientation of top-down service delivery toward enhanced co-design and co-creation. This new emphasis on what Strokosch and Osborne term designing and managing “for” services is seen to be increasingly replacing or augmenting an older emphasis on these tasks in the design “of” services. Analyzing and managing service design and delivery in this way, however, requires a steady eye to be maintained on the different ways in which “public value” is generated through each service process and upon the different kinds of policy tools useful in each activity. This paper expands and develops this thinking and the research and practice agenda around this emergent “designing for service” paradigm. It does so by focusing on the nature and types of substantive and procedural policy tools used in these efforts and especially upon a shift in emphasis toward the better understanding of the micro-level specifications of the procedural instruments used in management and design “for” services.https://www.tandfonline.com/doi/10.1080/25741292.2024.2337095Policy designservice designpublic value managementpolicy toolspolicy specificationspolicy calibrations |
| spellingShingle | Adam Wellstead Michael Howlett Public value and procedural policy instrument specifications in “design for service” Policy Design and Practice Policy design service design public value management policy tools policy specifications policy calibrations |
| title | Public value and procedural policy instrument specifications in “design for service” |
| title_full | Public value and procedural policy instrument specifications in “design for service” |
| title_fullStr | Public value and procedural policy instrument specifications in “design for service” |
| title_full_unstemmed | Public value and procedural policy instrument specifications in “design for service” |
| title_short | Public value and procedural policy instrument specifications in “design for service” |
| title_sort | public value and procedural policy instrument specifications in design for service |
| topic | Policy design service design public value management policy tools policy specifications policy calibrations |
| url | https://www.tandfonline.com/doi/10.1080/25741292.2024.2337095 |
| work_keys_str_mv | AT adamwellstead publicvalueandproceduralpolicyinstrumentspecificationsindesignforservice AT michaelhowlett publicvalueandproceduralpolicyinstrumentspecificationsindesignforservice |