Resilience in Sociotechnical Systems: The Perspectives of Multiple Stakeholders
We often design sociotechnical systems with the explicit intention that they will exhibit “resilience” in the face of unpredictable change. But there is often great uncertainty about how to define resilience—or achieve it. This article explores what design can learn about resilience by eliciting, co...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Elsevier
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| Series: | She Ji: The Journal of Design, Economics and Innovation |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405872617300758 |
| _version_ | 1818308948618379264 |
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| author | Eloise Taysom Nathan Crilly |
| author_facet | Eloise Taysom Nathan Crilly |
| author_sort | Eloise Taysom |
| collection | DOAJ |
| description | We often design sociotechnical systems with the explicit intention that they will exhibit “resilience” in the face of unpredictable change. But there is often great uncertainty about how to define resilience—or achieve it. This article explores what design can learn about resilience by eliciting, combining, and contrasting multiple stakeholder perspectives within a single sociotechnical system. During one-on-one interviews, we asked participants to structure their ideas about resilience into a map of the overall system they work within. The maps were then used to analyze the system according to three key resilience characteristics. We found that the nature of their viewpoints was influenced by their ideas about the system’s boundaries, purpose, and timescale. Our findings give rise to a better understanding of the nature of change in sociotechnical systems and how to design for their resilience. |
| first_indexed | 2024-12-13T07:22:23Z |
| format | Article |
| id | doaj.art-539d04c0e78942eca5b886aacb9364b7 |
| institution | Directory Open Access Journal |
| issn | 2405-8726 |
| language | English |
| last_indexed | 2024-12-13T07:22:23Z |
| publisher | Elsevier |
| record_format | Article |
| series | She Ji: The Journal of Design, Economics and Innovation |
| spelling | doaj.art-539d04c0e78942eca5b886aacb9364b72022-12-21T23:55:23ZengElsevierShe Ji: The Journal of Design, Economics and Innovation2405-87263316518210.1016/j.sheji.2017.10.011Resilience in Sociotechnical Systems: The Perspectives of Multiple StakeholdersEloise TaysomNathan CrillyWe often design sociotechnical systems with the explicit intention that they will exhibit “resilience” in the face of unpredictable change. But there is often great uncertainty about how to define resilience—or achieve it. This article explores what design can learn about resilience by eliciting, combining, and contrasting multiple stakeholder perspectives within a single sociotechnical system. During one-on-one interviews, we asked participants to structure their ideas about resilience into a map of the overall system they work within. The maps were then used to analyze the system according to three key resilience characteristics. We found that the nature of their viewpoints was influenced by their ideas about the system’s boundaries, purpose, and timescale. Our findings give rise to a better understanding of the nature of change in sociotechnical systems and how to design for their resilience.http://www.sciencedirect.com/science/article/pii/S2405872617300758ResilienceSociotechnical systemsStakeholder perspectivesDesign communicationSystem change |
| spellingShingle | Eloise Taysom Nathan Crilly Resilience in Sociotechnical Systems: The Perspectives of Multiple Stakeholders She Ji: The Journal of Design, Economics and Innovation Resilience Sociotechnical systems Stakeholder perspectives Design communication System change |
| title | Resilience in Sociotechnical Systems: The Perspectives of Multiple Stakeholders |
| title_full | Resilience in Sociotechnical Systems: The Perspectives of Multiple Stakeholders |
| title_fullStr | Resilience in Sociotechnical Systems: The Perspectives of Multiple Stakeholders |
| title_full_unstemmed | Resilience in Sociotechnical Systems: The Perspectives of Multiple Stakeholders |
| title_short | Resilience in Sociotechnical Systems: The Perspectives of Multiple Stakeholders |
| title_sort | resilience in sociotechnical systems the perspectives of multiple stakeholders |
| topic | Resilience Sociotechnical systems Stakeholder perspectives Design communication System change |
| url | http://www.sciencedirect.com/science/article/pii/S2405872617300758 |
| work_keys_str_mv | AT eloisetaysom resilienceinsociotechnicalsystemstheperspectivesofmultiplestakeholders AT nathancrilly resilienceinsociotechnicalsystemstheperspectivesofmultiplestakeholders |