Narratives about Negative Healthcare Service Experiences: Reported Events, Positioning, and Normative Discourse of an Active Client

Narratives about Negative Healthcare Service Experiences: Reported Events, Positioning, and Normative Discourse of an Active Client

Narratives about clients’ service experiences in healthcare organizations constitute a crucial way for clients to make sense of their illness, its treatment, and their role in the service process. This is important because the client’s role has recently changed from that of a passive object of care...

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Bibliographic Details
Main Authors: Elina Weiste, Nanette Ranta, Melisa Stevanovic, Henri Nevalainen, Annika Valtonen, Minna Leinonen
Format: Article
Language:English
Published: MDPI AG 2022-12-01
Series:Healthcare
Subjects:
activeness
client’s role
experience
narrative positioning analysis
service satisfaction
service feedback
Online Access:https://www.mdpi.com/2227-9032/10/12/2511

Internet

https://www.mdpi.com/2227-9032/10/12/2511

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