Narratives about Negative Healthcare Service Experiences: Reported Events, Positioning, and Normative Discourse of an Active Client
Narratives about clients’ service experiences in healthcare organizations constitute a crucial way for clients to make sense of their illness, its treatment, and their role in the service process. This is important because the client’s role has recently changed from that of a passive object of care...
Main Authors: | Elina Weiste, Nanette Ranta, Melisa Stevanovic, Henri Nevalainen, Annika Valtonen, Minna Leinonen |
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Format: | Article |
Language: | English |
Published: |
MDPI AG
2022-12-01
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Series: | Healthcare |
Subjects: | |
Online Access: | https://www.mdpi.com/2227-9032/10/12/2511 |
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