Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership
Greening of the hotel industry can be achieved through employees' green service recovery performance (GSRP) of employees to determine environment-friendly or unfriendly issues driven by environmental commitment and green human resource management (HRM) practices. This article attempts to resolv...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2021-10-01
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| Series: | Frontiers in Psychology |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2021.710050/full |
| _version_ | 1819137326418231296 |
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| author | Umer Iftikhar Khansa Zaman Mahmood Rehmani Wajeeha Ghias Tahir Islam Tahir Islam |
| author_facet | Umer Iftikhar Khansa Zaman Mahmood Rehmani Wajeeha Ghias Tahir Islam Tahir Islam |
| author_sort | Umer Iftikhar |
| collection | DOAJ |
| description | Greening of the hotel industry can be achieved through employees' green service recovery performance (GSRP) of employees to determine environment-friendly or unfriendly issues driven by environmental commitment and green human resource management (HRM) practices. This article attempts to resolve the research problem by analyzing the moderating effect of transformational leadership style on green HRM practices with employee environmental commitment (EEC) and GSRP in the hotel industry. The present study recruited 489 front-line employees (FLE) and their 24 direct managers. The research results reveal that environmental commitment of employee mediates the relationship between green HRM practices and GSRP. Moreover, the transformational leadership style moderates the relationship between green HRM practices and employee environmental commitment in the hotel industry. The study has critical insights and implications for hotel managers and theory. |
| first_indexed | 2024-12-22T10:49:06Z |
| format | Article |
| id | doaj.art-53c672062bc94348ad90247daee7c60d |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-12-22T10:49:06Z |
| publishDate | 2021-10-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-53c672062bc94348ad90247daee7c60d2022-12-21T18:28:50ZengFrontiers Media S.A.Frontiers in Psychology1664-10782021-10-011210.3389/fpsyg.2021.710050710050Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational LeadershipUmer Iftikhar0Khansa Zaman1Mahmood Rehmani2Wajeeha Ghias3Tahir Islam4Tahir Islam5Department of Leadership and Management Studies, National Defence University, Islamabad, PakistanFaculty of Management Science, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology University, Islamabad, PakistanDepartment of Business Administration, University of Sialkot, Sialkot, PakistanDepartment of Leadership and Management Studies, National Defence University, Islamabad, PakistanSchool of Economics and Management, Tongji University, Shanghai, ChinaDepartment of Management, Faculty of Management, Prague University of Economics and Business, Prague, CzechiaGreening of the hotel industry can be achieved through employees' green service recovery performance (GSRP) of employees to determine environment-friendly or unfriendly issues driven by environmental commitment and green human resource management (HRM) practices. This article attempts to resolve the research problem by analyzing the moderating effect of transformational leadership style on green HRM practices with employee environmental commitment (EEC) and GSRP in the hotel industry. The present study recruited 489 front-line employees (FLE) and their 24 direct managers. The research results reveal that environmental commitment of employee mediates the relationship between green HRM practices and GSRP. Moreover, the transformational leadership style moderates the relationship between green HRM practices and employee environmental commitment in the hotel industry. The study has critical insights and implications for hotel managers and theory.https://www.frontiersin.org/articles/10.3389/fpsyg.2021.710050/fullemployee environmental commitmentgreen service recoverygreen HRM practicestransformational leadershiphotel industry |
| spellingShingle | Umer Iftikhar Khansa Zaman Mahmood Rehmani Wajeeha Ghias Tahir Islam Tahir Islam Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership Frontiers in Psychology employee environmental commitment green service recovery green HRM practices transformational leadership hotel industry |
| title | Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership |
| title_full | Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership |
| title_fullStr | Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership |
| title_full_unstemmed | Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership |
| title_short | Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership |
| title_sort | impact of green human resource management on service recovery mediating role of environmental commitment and moderation of transformational leadership |
| topic | employee environmental commitment green service recovery green HRM practices transformational leadership hotel industry |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2021.710050/full |
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