Exploring Patients’ Insight, Concerns, and Expectations at Dermatology Clinic: An Observational Study in 2 Centers in Scotland and Spain
Background: Effective doctor–patient communication is of great importance in order to optimize medical consultation outcomes. However, it can be difficult to address all patients’ concerns and expectations in clinic. Objective: To identify how much patients know about their medical condition, their...
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2020-12-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373520912085 |
| _version_ | 1818194858678943744 |
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| author | Eliseo Martínez-García MD, PhD Andrew Affleck MD Pariyawan Rakvit MD Salvador Arias-Santiago MD, PhD Agustín Buendía-Eisman MD, PhD |
| author_facet | Eliseo Martínez-García MD, PhD Andrew Affleck MD Pariyawan Rakvit MD Salvador Arias-Santiago MD, PhD Agustín Buendía-Eisman MD, PhD |
| author_sort | Eliseo Martínez-García MD, PhD |
| collection | DOAJ |
| description | Background: Effective doctor–patient communication is of great importance in order to optimize medical consultation outcomes. However, it can be difficult to address all patients’ concerns and expectations in clinic. Objective: To identify how much patients know about their medical condition, their fears and concerns, and their expectations, as well as evaluate the benefits of using a preconsultation questionnaire routinely. Methods: This study included consecutive patients attending dermatology outpatients from Dundee (Scotland) and Granada (Spain) who completed a simple preconsultation 3-part questionnaire. Answers to this questionnaire were discussed during clinic visits. Results: Two hundred patients participated in the study. Of all, 111 (55.5%) patients already knew their diagnosis or were able to describe their symptoms and/or feelings quite accurately at their visit to Dermatology. Most patients (85%) had fears regarding their dermatological problem. A majority of patients (97%) came to clinic with specific expectations, and many (41.5%) had multiple expectations. A high proportion of patients (74%) found the questionnaire useful. Conclusion: Patients attend clinic with different levels of knowledge, fears, and expectations. We recommend using a brief and easy to use preconsultation questionnaire as a cost-effective way of enhancing doctor–patient communication. |
| first_indexed | 2024-12-12T01:08:58Z |
| format | Article |
| id | doaj.art-54b13e04fe5b49c18234b4086404685f |
| institution | Directory Open Access Journal |
| issn | 2374-3735 2374-3743 |
| language | English |
| last_indexed | 2024-12-12T01:08:58Z |
| publishDate | 2020-12-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-54b13e04fe5b49c18234b4086404685f2022-12-22T00:43:32ZengSAGE PublishingJournal of Patient Experience2374-37352374-37432020-12-01710.1177/2374373520912085Exploring Patients’ Insight, Concerns, and Expectations at Dermatology Clinic: An Observational Study in 2 Centers in Scotland and SpainEliseo Martínez-García MD, PhD0Andrew Affleck MD1Pariyawan Rakvit MD2Salvador Arias-Santiago MD, PhD3Agustín Buendía-Eisman MD, PhD4 Dermatology Department, Virgen de la Victoria University Hospital, Málaga, Spain Dermatology Department, Ninewells Hospital, Dundee, Scotland Dermatology Department, Doncaster and Bassetlaw Hospitals, Doncaster, England School of Medicine, University of Granada, Spain School of Medicine, University of Granada, SpainBackground: Effective doctor–patient communication is of great importance in order to optimize medical consultation outcomes. However, it can be difficult to address all patients’ concerns and expectations in clinic. Objective: To identify how much patients know about their medical condition, their fears and concerns, and their expectations, as well as evaluate the benefits of using a preconsultation questionnaire routinely. Methods: This study included consecutive patients attending dermatology outpatients from Dundee (Scotland) and Granada (Spain) who completed a simple preconsultation 3-part questionnaire. Answers to this questionnaire were discussed during clinic visits. Results: Two hundred patients participated in the study. Of all, 111 (55.5%) patients already knew their diagnosis or were able to describe their symptoms and/or feelings quite accurately at their visit to Dermatology. Most patients (85%) had fears regarding their dermatological problem. A majority of patients (97%) came to clinic with specific expectations, and many (41.5%) had multiple expectations. A high proportion of patients (74%) found the questionnaire useful. Conclusion: Patients attend clinic with different levels of knowledge, fears, and expectations. We recommend using a brief and easy to use preconsultation questionnaire as a cost-effective way of enhancing doctor–patient communication.https://doi.org/10.1177/2374373520912085 |
| spellingShingle | Eliseo Martínez-García MD, PhD Andrew Affleck MD Pariyawan Rakvit MD Salvador Arias-Santiago MD, PhD Agustín Buendía-Eisman MD, PhD Exploring Patients’ Insight, Concerns, and Expectations at Dermatology Clinic: An Observational Study in 2 Centers in Scotland and Spain Journal of Patient Experience |
| title | Exploring Patients’ Insight, Concerns, and Expectations at Dermatology Clinic: An Observational Study in 2 Centers in Scotland and Spain |
| title_full | Exploring Patients’ Insight, Concerns, and Expectations at Dermatology Clinic: An Observational Study in 2 Centers in Scotland and Spain |
| title_fullStr | Exploring Patients’ Insight, Concerns, and Expectations at Dermatology Clinic: An Observational Study in 2 Centers in Scotland and Spain |
| title_full_unstemmed | Exploring Patients’ Insight, Concerns, and Expectations at Dermatology Clinic: An Observational Study in 2 Centers in Scotland and Spain |
| title_short | Exploring Patients’ Insight, Concerns, and Expectations at Dermatology Clinic: An Observational Study in 2 Centers in Scotland and Spain |
| title_sort | exploring patients insight concerns and expectations at dermatology clinic an observational study in 2 centers in scotland and spain |
| url | https://doi.org/10.1177/2374373520912085 |
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