From Product to Service Design: A Thinking Paradigm Shift
Society, industry and the economy are all experiencing changes caused by a shift from products to services. While a “problem-solving” approach is commonly used for the development of products, new design approaches are needed as the primary unit of exchange moves from goods to services. This resear...
| Main Authors: | , |
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| Format: | Article |
| Language: | Danish |
| Published: |
Formakademisk, Oslo
2014-12-01
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| Series: | FORMakademisk |
| Subjects: | |
| Online Access: | https://journals.hioa.no/index.php/formakademisk/article/view/801 |
| _version_ | 1811285677828997120 |
|---|---|
| author | Liliana Rodriguez Carlos Peralta |
| author_facet | Liliana Rodriguez Carlos Peralta |
| author_sort | Liliana Rodriguez |
| collection | DOAJ |
| description | Society, industry and the economy are all experiencing changes caused by a shift from products to services. While a “problem-solving” approach is commonly used for the development of products, new design approaches are needed as the primary unit of exchange moves from goods to services. This research argues that a fundamental transformation in the design world is taking place, manifested in a thinking paradigm shift from problem solving (designing products) towards systems thinking (designing services). This paper draws on design literature to identify concepts of systems thinking and problem solving to help understand core elements in the shift from product to service design. It also reports on a series of semi-structured interviews with designers working in five design consultancies that have moved from product design to services design. The results show a change in the way designers think and approach projects when facing the challenges of designing services, confirming a movement from problem solving to systems thinking. However, systems thinking is not replacing problem solving but complementing it. The results also indicate that the growing complexity of the issues designers deal with influences the adoption of systems thinking in responding to service design challenges, as well as current changes in people’s ideas about sustainability and society. |
| first_indexed | 2024-04-13T02:48:30Z |
| format | Article |
| id | doaj.art-54d7735133cb4b2b9934ebb2430d7e30 |
| institution | Directory Open Access Journal |
| issn | 1890-9515 |
| language | Danish |
| last_indexed | 2024-04-13T02:48:30Z |
| publishDate | 2014-12-01 |
| publisher | Formakademisk, Oslo |
| record_format | Article |
| series | FORMakademisk |
| spelling | doaj.art-54d7735133cb4b2b9934ebb2430d7e302022-12-22T03:05:56ZdanFormakademisk, OsloFORMakademisk1890-95152014-12-017310.7577/formakademisk.801806From Product to Service Design: A Thinking Paradigm ShiftLiliana Rodriguez0Carlos Peralta1Loughborough UniversityUniversity of BrightonSociety, industry and the economy are all experiencing changes caused by a shift from products to services. While a “problem-solving” approach is commonly used for the development of products, new design approaches are needed as the primary unit of exchange moves from goods to services. This research argues that a fundamental transformation in the design world is taking place, manifested in a thinking paradigm shift from problem solving (designing products) towards systems thinking (designing services). This paper draws on design literature to identify concepts of systems thinking and problem solving to help understand core elements in the shift from product to service design. It also reports on a series of semi-structured interviews with designers working in five design consultancies that have moved from product design to services design. The results show a change in the way designers think and approach projects when facing the challenges of designing services, confirming a movement from problem solving to systems thinking. However, systems thinking is not replacing problem solving but complementing it. The results also indicate that the growing complexity of the issues designers deal with influences the adoption of systems thinking in responding to service design challenges, as well as current changes in people’s ideas about sustainability and society.https://journals.hioa.no/index.php/formakademisk/article/view/801Service designproduct designsystem thinkingparadigm shiftinnovationproblem solving |
| spellingShingle | Liliana Rodriguez Carlos Peralta From Product to Service Design: A Thinking Paradigm Shift FORMakademisk Service design product design system thinking paradigm shift innovation problem solving |
| title | From Product to Service Design: A Thinking Paradigm Shift |
| title_full | From Product to Service Design: A Thinking Paradigm Shift |
| title_fullStr | From Product to Service Design: A Thinking Paradigm Shift |
| title_full_unstemmed | From Product to Service Design: A Thinking Paradigm Shift |
| title_short | From Product to Service Design: A Thinking Paradigm Shift |
| title_sort | from product to service design a thinking paradigm shift |
| topic | Service design product design system thinking paradigm shift innovation problem solving |
| url | https://journals.hioa.no/index.php/formakademisk/article/view/801 |
| work_keys_str_mv | AT lilianarodriguez fromproducttoservicedesignathinkingparadigmshift AT carlosperalta fromproducttoservicedesignathinkingparadigmshift |