Consumers’ Perception in Pharmacy Services in Three Cities in Indonesia
Better health services have a strategic role and take part in public health improvement (Blum, 1974). Better quality of pharmacy service and pharmaceutical care may provide public needs and demands, ---which always change and increase, as well as reduce risks, and should be improved continually and...
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| Format: | Article |
| Language: | English |
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Universitas Indonesia
2010-10-01
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| Series: | Makara Journal of Health Research |
| Subjects: | |
| Online Access: | http://journal.ui.ac.id/index.php/health/article/view/5669 |
| _version_ | 1797764651499388928 |
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| author | Rini Sasanti Handayani Raharni Raharni Retno Gitawati |
| author_facet | Rini Sasanti Handayani Raharni Raharni Retno Gitawati |
| author_sort | Rini Sasanti Handayani |
| collection | DOAJ |
| description | Better health services have a strategic role and take part in public health improvement (Blum, 1974). Better quality of pharmacy service and pharmaceutical care may provide public needs and demands, ---which always change and increase, as well as reduce risks, and should be improved continually and be patient (consumer) oriented. To increase the quality of pharmacy service and pharmaceutical care, we need to know what the consumers impression about the pharmacy services they received currently and what the ideal pharmacy is according to consumers opinion. Consumer's impression to pharmacy services in this survey is assessed, based on tangibles dimension (physical facilities, men power etc.), reliability and responsiveness of the services, assurance and empathy. The consumer's impression is categorized as good and bad. Result: overall, 74.5% of consumers had a good impression about the pharmacy although pharmaceutical care they obtained had not yet complied with the community pharmacy standard. In three cities (Jakarta, Yogyakarta, and Makassar), pharmacy services and pharmaceutical care were still based on drug-oriented, and had not yet based on patient/consumer oriented. Pharmaceutical care which fulfilled the community pharmacy standard (such as drug information provided by pharmacist, counseling, medicine use monitoring and treatment evaluation, health promotion and education for patients), had not yet turn out to be a reason for consumers preference of a pharmacy. |
| first_indexed | 2024-03-12T19:59:47Z |
| format | Article |
| id | doaj.art-5519368c877740cea4e7c20a86c15cf0 |
| institution | Directory Open Access Journal |
| issn | 2356-3664 2356-3656 |
| language | English |
| last_indexed | 2024-03-12T19:59:47Z |
| publishDate | 2010-10-01 |
| publisher | Universitas Indonesia |
| record_format | Article |
| series | Makara Journal of Health Research |
| spelling | doaj.art-5519368c877740cea4e7c20a86c15cf02023-08-02T02:32:21ZengUniversitas IndonesiaMakara Journal of Health Research2356-36642356-36562010-10-01131222610.7454/msk.v13i1.56693277Consumers’ Perception in Pharmacy Services in Three Cities in IndonesiaRini Sasanti Handayani0Raharni Raharni1Retno Gitawati2Puslitbang Sistem dan Kebijakan Kesehatan, Badan Litbangkes, Depkes RI, Jakarta 10560, IndonesiaPuslitbang Sistem dan Kebijakan Kesehatan, Badan Litbangkes, Depkes RI, Jakarta 10560, IndonesiaPuslitbang Biomedis dan Farmasi, Badan Litbangkes, Depkes RI, Jakarta 10560, IndonesiaBetter health services have a strategic role and take part in public health improvement (Blum, 1974). Better quality of pharmacy service and pharmaceutical care may provide public needs and demands, ---which always change and increase, as well as reduce risks, and should be improved continually and be patient (consumer) oriented. To increase the quality of pharmacy service and pharmaceutical care, we need to know what the consumers impression about the pharmacy services they received currently and what the ideal pharmacy is according to consumers opinion. Consumer's impression to pharmacy services in this survey is assessed, based on tangibles dimension (physical facilities, men power etc.), reliability and responsiveness of the services, assurance and empathy. The consumer's impression is categorized as good and bad. Result: overall, 74.5% of consumers had a good impression about the pharmacy although pharmaceutical care they obtained had not yet complied with the community pharmacy standard. In three cities (Jakarta, Yogyakarta, and Makassar), pharmacy services and pharmaceutical care were still based on drug-oriented, and had not yet based on patient/consumer oriented. Pharmaceutical care which fulfilled the community pharmacy standard (such as drug information provided by pharmacist, counseling, medicine use monitoring and treatment evaluation, health promotion and education for patients), had not yet turn out to be a reason for consumers preference of a pharmacy.http://journal.ui.ac.id/index.php/health/article/view/5669pharmacypharmaceutical careconsumers’ perception |
| spellingShingle | Rini Sasanti Handayani Raharni Raharni Retno Gitawati Consumers’ Perception in Pharmacy Services in Three Cities in Indonesia Makara Journal of Health Research pharmacy pharmaceutical care consumers’ perception |
| title | Consumers’ Perception in Pharmacy Services in Three Cities in Indonesia |
| title_full | Consumers’ Perception in Pharmacy Services in Three Cities in Indonesia |
| title_fullStr | Consumers’ Perception in Pharmacy Services in Three Cities in Indonesia |
| title_full_unstemmed | Consumers’ Perception in Pharmacy Services in Three Cities in Indonesia |
| title_short | Consumers’ Perception in Pharmacy Services in Three Cities in Indonesia |
| title_sort | consumers perception in pharmacy services in three cities in indonesia |
| topic | pharmacy pharmaceutical care consumers’ perception |
| url | http://journal.ui.ac.id/index.php/health/article/view/5669 |
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