Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry
This research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top management of five-star hotels across India. In doing so, it advances knowledge on th...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2021-09-01
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| Series: | Research in Hospitality Management |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/22243534.2021.2006936 |
| _version_ | 1797641001384280064 |
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| author | Girish K Nair Shaheema Hameed Swati Prasad |
| author_facet | Girish K Nair Shaheema Hameed Swati Prasad |
| author_sort | Girish K Nair |
| collection | DOAJ |
| description | This research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top management of five-star hotels across India. In doing so, it advances knowledge on the impact of the COVID-19 situation in the domains of human resources (HR), strategy and business operations in the hospitality industry. The study analyses qualitative data collected through online interviews with 17 top-level managers of five-star hotels spread across India. Content analysis is done and the key findings with practical implications have been highlighted. This initial study on the hotel industry in India uncovers how the hoteliers are currently dealing with the pandemic across the country. Findings show that there is a massive negative impact on the Indian hotel industry, in terms of the revenue per available room (RevPAR) and occupancy rates. However, the study also highlights how hoteliers look forward to a phased re-opening of hotels with an increased focus on safety and hygiene after the COVID-19 crisis. The study provides a significant contribution to academic practitioners, hoteliers, and policymakers by examining the future plans in areas of hotels’ HR, strategy and business plans. |
| first_indexed | 2024-03-11T13:39:17Z |
| format | Article |
| id | doaj.art-55464bbe89754795a7acf6089a3b53fe |
| institution | Directory Open Access Journal |
| issn | 2224-3534 2415-5152 |
| language | English |
| last_indexed | 2024-03-11T13:39:17Z |
| publishDate | 2021-09-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Research in Hospitality Management |
| spelling | doaj.art-55464bbe89754795a7acf6089a3b53fe2023-11-02T13:54:03ZengTaylor & Francis GroupResearch in Hospitality Management2224-35342415-51522021-09-0111319920310.1080/22243534.2021.20069362006936Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industryGirish K Nair0Shaheema Hameed1Swati Prasad2International Hospitality, Stenden University of Applied SciencesBanasthali VidyapithJosoor Institute, Supreme Committee for Delivery and LegacyThis research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top management of five-star hotels across India. In doing so, it advances knowledge on the impact of the COVID-19 situation in the domains of human resources (HR), strategy and business operations in the hospitality industry. The study analyses qualitative data collected through online interviews with 17 top-level managers of five-star hotels spread across India. Content analysis is done and the key findings with practical implications have been highlighted. This initial study on the hotel industry in India uncovers how the hoteliers are currently dealing with the pandemic across the country. Findings show that there is a massive negative impact on the Indian hotel industry, in terms of the revenue per available room (RevPAR) and occupancy rates. However, the study also highlights how hoteliers look forward to a phased re-opening of hotels with an increased focus on safety and hygiene after the COVID-19 crisis. The study provides a significant contribution to academic practitioners, hoteliers, and policymakers by examining the future plans in areas of hotels’ HR, strategy and business plans.http://dx.doi.org/10.1080/22243534.2021.2006936business strategyhospitalityhotelsre-opening |
| spellingShingle | Girish K Nair Shaheema Hameed Swati Prasad Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry Research in Hospitality Management business strategy hospitality hotels re-opening |
| title | Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry |
| title_full | Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry |
| title_fullStr | Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry |
| title_full_unstemmed | Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry |
| title_short | Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry |
| title_sort | ready for recovery hoteliers insights into the impact of covid 19 on the indian hotel industry |
| topic | business strategy hospitality hotels re-opening |
| url | http://dx.doi.org/10.1080/22243534.2021.2006936 |
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