Effective Co-Creation Tool Development for Shared Understanding and Active Communication for Patients with Head and Neck Cancer
To improve the quality of life of cancer patients, patient experience (PE) must be improved along with the overall treatment process. This study aimed to develop an effective and practical co-design tool to improve the healthcare service experience of patients with head and neck cancer (HNC) in vari...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-04-01
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| Series: | Healthcare |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2227-9032/11/8/1180 |
| _version_ | 1797605225839722496 |
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| author | Yoo-Ri Koo Eun-Jeong Kim Inn-Chul Nam |
| author_facet | Yoo-Ri Koo Eun-Jeong Kim Inn-Chul Nam |
| author_sort | Yoo-Ri Koo |
| collection | DOAJ |
| description | To improve the quality of life of cancer patients, patient experience (PE) must be improved along with the overall treatment process. This study aimed to develop an effective and practical co-design tool to improve the healthcare service experience of patients with head and neck cancer (HNC) in various factors. The research consisted of four phases: (1) HNC PE categories for healthcare improvement were identified through systematic review, user interviews, and observation; (2) a focus group meeting was held to materialize the card design; (3) a structured and visual card set was developed for stakeholders to share the content and discuss improvements in PE effectively; (4) to evaluate the feasibility of the developed cards, a co-creation workshop with HNC medical staffs was conducted. From the workshop using insight cards, we identified the differences in the medical staff’s and patients’ perspectives on the factors for improving HNC PE in each stage of the treatment journey. <i>Pat Exp Insight Cards</i> as experience-based co-design (EBCD) tools can be useful for stakeholders to empathize with the specific pain points and needs of patients with HNC and to discuss improvement plans efficiently. |
| first_indexed | 2024-03-11T04:58:01Z |
| format | Article |
| id | doaj.art-55471b6824f149b5b636e7584754a60c |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-11T04:58:01Z |
| publishDate | 2023-04-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-55471b6824f149b5b636e7584754a60c2023-11-17T19:27:40ZengMDPI AGHealthcare2227-90322023-04-01118118010.3390/healthcare11081180Effective Co-Creation Tool Development for Shared Understanding and Active Communication for Patients with Head and Neck CancerYoo-Ri Koo0Eun-Jeong Kim1Inn-Chul Nam2Department of Service Design, Graduate School of Industrial Arts, Hongik University, Seoul 04066, Republic of KoreaDepartment of Industry-Academic Cooperation Foundation, The Catholic University of Korea, Seoul 06591, Republic of KoreaDepartment of Otorhinolaryngology-Head and Neck Surgery, Incheon St. Mary’s Hospital, The Catholic University of Korea, Incheon 21431, Republic of KoreaTo improve the quality of life of cancer patients, patient experience (PE) must be improved along with the overall treatment process. This study aimed to develop an effective and practical co-design tool to improve the healthcare service experience of patients with head and neck cancer (HNC) in various factors. The research consisted of four phases: (1) HNC PE categories for healthcare improvement were identified through systematic review, user interviews, and observation; (2) a focus group meeting was held to materialize the card design; (3) a structured and visual card set was developed for stakeholders to share the content and discuss improvements in PE effectively; (4) to evaluate the feasibility of the developed cards, a co-creation workshop with HNC medical staffs was conducted. From the workshop using insight cards, we identified the differences in the medical staff’s and patients’ perspectives on the factors for improving HNC PE in each stage of the treatment journey. <i>Pat Exp Insight Cards</i> as experience-based co-design (EBCD) tools can be useful for stakeholders to empathize with the specific pain points and needs of patients with HNC and to discuss improvement plans efficiently.https://www.mdpi.com/2227-9032/11/8/1180EBCD (experience-based co-design)co-creation toolpatient experienceco-creative workshophead and neck cancer |
| spellingShingle | Yoo-Ri Koo Eun-Jeong Kim Inn-Chul Nam Effective Co-Creation Tool Development for Shared Understanding and Active Communication for Patients with Head and Neck Cancer Healthcare EBCD (experience-based co-design) co-creation tool patient experience co-creative workshop head and neck cancer |
| title | Effective Co-Creation Tool Development for Shared Understanding and Active Communication for Patients with Head and Neck Cancer |
| title_full | Effective Co-Creation Tool Development for Shared Understanding and Active Communication for Patients with Head and Neck Cancer |
| title_fullStr | Effective Co-Creation Tool Development for Shared Understanding and Active Communication for Patients with Head and Neck Cancer |
| title_full_unstemmed | Effective Co-Creation Tool Development for Shared Understanding and Active Communication for Patients with Head and Neck Cancer |
| title_short | Effective Co-Creation Tool Development for Shared Understanding and Active Communication for Patients with Head and Neck Cancer |
| title_sort | effective co creation tool development for shared understanding and active communication for patients with head and neck cancer |
| topic | EBCD (experience-based co-design) co-creation tool patient experience co-creative workshop head and neck cancer |
| url | https://www.mdpi.com/2227-9032/11/8/1180 |
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