Experience Design for Reporting Human Trafficking
The ethnographic research study titled Operation Compass is focused on the development of design-led interventions to combat human trafficking. Phase one was focused on the question, how could a modified form of technology enable truck drivers to report suspected instances of human trafficking at a...
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| Format: | Article |
| Language: | English |
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Pontificia Universidad Católica de Chile
2018-09-01
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| Series: | Diseña |
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| Online Access: | https://teologiayvida.uc.cl/index.php/Disena/article/view/105 |
| _version_ | 1797326368680181760 |
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| author | Lisa Mercer |
| author_facet | Lisa Mercer |
| author_sort | Lisa Mercer |
| collection | DOAJ |
| description |
The ethnographic research study titled Operation Compass is focused on the development of design-led interventions to combat human trafficking. Phase one was focused on the question, how could a modified form of technology enable truck drivers to report suspected instances of human trafficking at a higher rate? The collection of primary research was guided by grounded theory with the goal of developing a theory from social patterns to explain why truck drivers were not reporting suspected cases of human trafficking. The study identified three key factors: their fear of safety, the necessity for timely delivery of cargo, and the lack of understanding on how to identify human trafficking. Since these had previously stopped truck drivers from reporting suspected cases of human trafficking, our design goal was to create a reporting process that mitigated these concerns to the point that they could be overcome. That is, reporting had to be anonymous, convenient, safe, integrated into the technology truck drivers prefer to use, ease of use to report a suspected case of human trafficking, and the ability to recognize human trafficking. The first five could be addressed with the Operation Compass smartphone mobile application; the last required an education campaign.
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| first_indexed | 2024-03-08T06:22:14Z |
| format | Article |
| id | doaj.art-557874c2c09d43dea54d5caba3411e92 |
| institution | Directory Open Access Journal |
| issn | 0718-8447 2452-4298 |
| language | English |
| last_indexed | 2024-03-08T06:22:14Z |
| publishDate | 2018-09-01 |
| publisher | Pontificia Universidad Católica de Chile |
| record_format | Article |
| series | Diseña |
| spelling | doaj.art-557874c2c09d43dea54d5caba3411e922024-02-03T21:30:57ZengPontificia Universidad Católica de ChileDiseña0718-84472452-42982018-09-0113Experience Design for Reporting Human TraffickingLisa Mercer0University of Illinois Urbana-Champaign The ethnographic research study titled Operation Compass is focused on the development of design-led interventions to combat human trafficking. Phase one was focused on the question, how could a modified form of technology enable truck drivers to report suspected instances of human trafficking at a higher rate? The collection of primary research was guided by grounded theory with the goal of developing a theory from social patterns to explain why truck drivers were not reporting suspected cases of human trafficking. The study identified three key factors: their fear of safety, the necessity for timely delivery of cargo, and the lack of understanding on how to identify human trafficking. Since these had previously stopped truck drivers from reporting suspected cases of human trafficking, our design goal was to create a reporting process that mitigated these concerns to the point that they could be overcome. That is, reporting had to be anonymous, convenient, safe, integrated into the technology truck drivers prefer to use, ease of use to report a suspected case of human trafficking, and the ability to recognize human trafficking. The first five could be addressed with the Operation Compass smartphone mobile application; the last required an education campaign. https://teologiayvida.uc.cl/index.php/Disena/article/view/105Design-led interventionDesign-led InnovationComplex Social IssuesGrounded Theory |
| spellingShingle | Lisa Mercer Experience Design for Reporting Human Trafficking Diseña Design-led intervention Design-led Innovation Complex Social Issues Grounded Theory |
| title | Experience Design for Reporting Human Trafficking |
| title_full | Experience Design for Reporting Human Trafficking |
| title_fullStr | Experience Design for Reporting Human Trafficking |
| title_full_unstemmed | Experience Design for Reporting Human Trafficking |
| title_short | Experience Design for Reporting Human Trafficking |
| title_sort | experience design for reporting human trafficking |
| topic | Design-led intervention Design-led Innovation Complex Social Issues Grounded Theory |
| url | https://teologiayvida.uc.cl/index.php/Disena/article/view/105 |
| work_keys_str_mv | AT lisamercer experiencedesignforreportinghumantrafficking |