An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness
Government websites are the repository of information where citizens can timely access substantial and reliable information. It is normal to find antagonism between formulators and users of e-government virtual services (EGS). This study is designed to assess the quality of virtual services provide...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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University of Management and Technology
2021-06-01
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| Series: | Journal of Management and Research |
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| Online Access: | https://ojs.umt.edu.pk/index.php/jmr/article/view/746 |
| _version_ | 1811339821686194176 |
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| author | Mubeen Khalid Farwa Yousaf Mukaram Ali Khan Saba Shaukat |
| author_facet | Mubeen Khalid Farwa Yousaf Mukaram Ali Khan Saba Shaukat |
| author_sort | Mubeen Khalid |
| collection | DOAJ |
| description |
Government websites are the repository of information where citizens can timely access substantial and reliable information. It is normal to find antagonism between formulators and users of e-government virtual services (EGS). This study is designed to assess the quality of virtual services provided by Pakistani government websites. Data is collected from 278 university graduates using simple random sampling technique. Results of Smart PLS show that the survey respondents exhibit positive attitude towards perceived system quality (PSQ) and perceived information quality (PIQ) of the websites. They also perceive e-government websites useful and display their satisfaction to e-government virtual services. Finally, findings provide support to mediating role of users’ perceived usefulness (UPU). Policymakers and practitioners can take advantage of the findings to design more citizen centered government websites to optimize their satisfaction with mandatory services.
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| first_indexed | 2024-04-13T18:32:12Z |
| format | Article |
| id | doaj.art-55bafcca498a4d82aaaa87d049aa0201 |
| institution | Directory Open Access Journal |
| issn | 2218-2705 2519-7924 |
| language | English |
| last_indexed | 2024-04-13T18:32:12Z |
| publishDate | 2021-06-01 |
| publisher | University of Management and Technology |
| record_format | Article |
| series | Journal of Management and Research |
| spelling | doaj.art-55bafcca498a4d82aaaa87d049aa02012022-12-22T02:35:02ZengUniversity of Management and TechnologyJournal of Management and Research2218-27052519-79242021-06-018110.29145/jmr/81/080105An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived UsefulnessMubeen Khalid0Farwa Yousaf1Mukaram Ali Khan2Saba Shaukat3Institute of Administrative Sciences, University of the Punjab, Pakistan.Institute of Administrative Sciences, University of the Punjab, Pakistan.Institute of Administrative Sciences, University of the Punjab, Pakistan.Institute of Administrative Sciences, University of the Punjab, Pakistan. Government websites are the repository of information where citizens can timely access substantial and reliable information. It is normal to find antagonism between formulators and users of e-government virtual services (EGS). This study is designed to assess the quality of virtual services provided by Pakistani government websites. Data is collected from 278 university graduates using simple random sampling technique. Results of Smart PLS show that the survey respondents exhibit positive attitude towards perceived system quality (PSQ) and perceived information quality (PIQ) of the websites. They also perceive e-government websites useful and display their satisfaction to e-government virtual services. Finally, findings provide support to mediating role of users’ perceived usefulness (UPU). Policymakers and practitioners can take advantage of the findings to design more citizen centered government websites to optimize their satisfaction with mandatory services. https://ojs.umt.edu.pk/index.php/jmr/article/view/746e-governmentqualityusers’ level of satisfaction (ULS)users’ perceived usefulness (UPU)virtual services |
| spellingShingle | Mubeen Khalid Farwa Yousaf Mukaram Ali Khan Saba Shaukat An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness Journal of Management and Research e-government quality users’ level of satisfaction (ULS) users’ perceived usefulness (UPU) virtual services |
| title | An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness |
| title_full | An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness |
| title_fullStr | An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness |
| title_full_unstemmed | An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness |
| title_short | An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness |
| title_sort | empirical examination of e government virtual services mediating role of users perceived usefulness |
| topic | e-government quality users’ level of satisfaction (ULS) users’ perceived usefulness (UPU) virtual services |
| url | https://ojs.umt.edu.pk/index.php/jmr/article/view/746 |
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