Analysis of Service Quality on Customer Satisfaction in the Micro KUR Loan Program at Pegadaian UPC Delitua Office
This study aims to examine the impact of service quality on customer satisfaction in the Micro KUR loan program at Pegadaian UPC Delitua Office with a qualitative approach. Through in-depth interviews with 20 customers who have taken advantage of the Micro KUR Loan program at the office, this study...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas KH Abdul Chalim, Prodi Ekonomi Syariah
2023-09-01
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| Series: | Indonesian Interdisciplinary Journal of Sharia Economics |
| Subjects: | |
| Online Access: | https://e-journal.ikhac.ac.id/index.php/iijse/article/view/3612 |