Developing a Reference Framework for Claim Management Office: A Multi-Method Approach of an International Construction Firm

Developing a Reference Framework for Claim Management Office: A Multi-Method Approach of an International Construction Firm

A claim management office (CMO) is a new intra-organisation fit based on an organisational project management (OPM) approach and deals specifically with improving claim performance. However, CMOs are either misunderstood or often overlooked in construction companies, mainly due to ignorance of the O...

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Bibliographic Details
Main Authors: Ali Mohammad Mirzaee, David Edwards, Wellington Didibhuku Thwala
Format: Article
Language:English
Published: MDPI AG 2023-06-01
Series:Buildings
Subjects:
claim management office (CMO)
organisational project management (OPM)
built environment
project-based organisation (PBO)
construction claim
Online Access:https://www.mdpi.com/2075-5309/13/7/1692

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