Approaches to the quality management in tourism services
The paper focuses on the systems of quality used in tourism services. It introduces approaches based on observing facility standards that are used in the Czech Republic in the area of accommodation and boarding services (Hotelstars, HACAP), then ISO standards of 9000 group and the systems of complex...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Mendel University Press
2010-01-01
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| Series: | Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis |
| Subjects: | |
| Online Access: | https://acta.mendelu.cz/58/6/0607/ |
| _version_ | 1830221848423432192 |
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| author | Ida Vajčnerová Kateřina Ryglová |
| author_facet | Ida Vajčnerová Kateřina Ryglová |
| author_sort | Ida Vajčnerová |
| collection | DOAJ |
| description | The paper focuses on the systems of quality used in tourism services. It introduces approaches based on observing facility standards that are used in the Czech Republic in the area of accommodation and boarding services (Hotelstars, HACAP), then ISO standards of 9000 group and the systems of complex quality management. Within the frame of complex quality management it deals with the model of exceptionality EFQM (European Foundation for Quality Management) and the European integrated system of quality IQM (Integrated Quality Management) in more detail. The necessity to support the quality of tourism services is pointed out in the paper, as well as to create a national system of quality or possibly using already existing European systems of international character. |
| first_indexed | 2024-12-18T08:32:57Z |
| format | Article |
| id | doaj.art-578c8ae36485422bb9092e7eca62ee92 |
| institution | Directory Open Access Journal |
| issn | 1211-8516 2464-8310 |
| language | English |
| last_indexed | 2024-12-18T08:32:57Z |
| publishDate | 2010-01-01 |
| publisher | Mendel University Press |
| record_format | Article |
| series | Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis |
| spelling | doaj.art-578c8ae36485422bb9092e7eca62ee922022-12-21T21:14:24ZengMendel University PressActa Universitatis Agriculturae et Silviculturae Mendelianae Brunensis1211-85162464-83102010-01-0158660761210.11118/actaun201058060607Approaches to the quality management in tourism servicesIda Vajčnerová0Kateřina Ryglová1Ústav marketingu a obchodu, Mendelova univerzita v Brně, Zemědělská 1, 613 00 Brno, Česká republikaÚstav marketingu a obchodu, Mendelova univerzita v Brně, Zemědělská 1, 613 00 Brno, Česká republikaThe paper focuses on the systems of quality used in tourism services. It introduces approaches based on observing facility standards that are used in the Czech Republic in the area of accommodation and boarding services (Hotelstars, HACAP), then ISO standards of 9000 group and the systems of complex quality management. Within the frame of complex quality management it deals with the model of exceptionality EFQM (European Foundation for Quality Management) and the European integrated system of quality IQM (Integrated Quality Management) in more detail. The necessity to support the quality of tourism services is pointed out in the paper, as well as to create a national system of quality or possibly using already existing European systems of international character.https://acta.mendelu.cz/58/6/0607/qualityISO standardsEFQMIQMtourism services |
| spellingShingle | Ida Vajčnerová Kateřina Ryglová Approaches to the quality management in tourism services Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis quality ISO standards EFQM IQM tourism services |
| title | Approaches to the quality management in tourism services |
| title_full | Approaches to the quality management in tourism services |
| title_fullStr | Approaches to the quality management in tourism services |
| title_full_unstemmed | Approaches to the quality management in tourism services |
| title_short | Approaches to the quality management in tourism services |
| title_sort | approaches to the quality management in tourism services |
| topic | quality ISO standards EFQM IQM tourism services |
| url | https://acta.mendelu.cz/58/6/0607/ |
| work_keys_str_mv | AT idavajcnerova approachestothequalitymanagementintourismservices AT katerinaryglova approachestothequalitymanagementintourismservices |