The Importance of Functional Quality in Patient Satisfaction: Cosmetic Injectable Patient Experience Exploratory Study—Part 2
Abstract BackgroundQuality assessment comprises 2 distinct forms: technical quality (TQ) and functional quality (FQ). On the one hand, TQ describes accuracy and excellence, the degree to which procedures are done “correctly.” On the other hand, FQ is the way service...
| Main Authors: | , |
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| Formato: | Artigo |
| Idioma: | English |
| Publicado: |
Oxford University Press
2022-05-01
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| Series: | Aesthetic Surgery Journal Open Forum |
| Acceso en liña: | https://academic.oup.com/asjopenforum/article-lookup/doi/10.1093/asjof/ojac044 |