Responsibility evaluation model of Iranian university library services
Purpose : The purpose of this study is to "design a model for evaluating the responsiveness of Iranian university library services". Methodology: In this research, a qualitative model for evaluating the responsiveness of library services in the university libraries of the country was devel...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | fas |
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University of Tehran
2021-09-01
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| Series: | تحقیقات کتابداری و اطلاعرسانی دانشگاهی |
| Subjects: | |
| Online Access: | https://jlib.ut.ac.ir/article_86720_4ca9f5b405a678e4f759e33a2c112fd9.pdf |
| _version_ | 1797939019513856000 |
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| author | Farhad Yousefi Moghadam Nader Naghshineh mitra Dilmaghani Mahshid Eltemasi |
| author_facet | Farhad Yousefi Moghadam Nader Naghshineh mitra Dilmaghani Mahshid Eltemasi |
| author_sort | Farhad Yousefi Moghadam |
| collection | DOAJ |
| description | Purpose : The purpose of this study is to "design a model for evaluating the responsiveness of Iranian university library services". Methodology: In this research, a qualitative model for evaluating the responsiveness of library services in the university libraries of the country was developed using a qualitative method. The study population consisted of 15 university library managers and librarianship experts who were selected by snowball method. Semi-structured interviews were used to collect data in this study.Findings: according to the weight obtained in the coding stages, user satisfaction indicators, employee information literacy, use of service innovations, application of technology, service delivery as an underlying process, access to information, holding training courses In line with the goals and continuous and regular assessment of service quality, they were able to gain the most weight. In order to design the relevant model, 9 components were identified, which are 1- Leadership 2- Policy 3- Employee Outcomes 4- User Outcomes 5- Employees 6- Processes 7- Community Outcomes 8- Key Performance Outcomes and 9- Partnerships and Resources Conclution: According to the designed model, it seems that the components of leadership, policy and strategy, as well as processes will affect employees, partnerships and resources, and thus affect the results of employees and users. The results of the model also show that the results of employees and users affect the results of the community and ultimately the key results of performance. This model is useful for comparing the responsive quality of a library service with other academic libraries. |
| first_indexed | 2024-04-10T19:08:43Z |
| format | Article |
| id | doaj.art-57fa1b904bc94b1b8ed47e55dc819ae7 |
| institution | Directory Open Access Journal |
| issn | 2783-4638 |
| language | fas |
| last_indexed | 2024-04-10T19:08:43Z |
| publishDate | 2021-09-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | تحقیقات کتابداری و اطلاعرسانی دانشگاهی |
| spelling | doaj.art-57fa1b904bc94b1b8ed47e55dc819ae72023-01-30T19:05:40ZfasUniversity of Tehranتحقیقات کتابداری و اطلاعرسانی دانشگاهی2783-46382021-09-01553729210.22059/jlib.2022.331597.157086720Responsibility evaluation model of Iranian university library servicesFarhad Yousefi Moghadam0Nader Naghshineh1mitra Dilmaghani2Mahshid Eltemasi3knowledge and information science. Tehran. kishAssociate Professor, Department of Knowledge and Infor mation Science , Faculty of Management, University of TehranAssistant Professor of Malek Ashtar UniversityAssistant Professor, Department of Knowledge and Infor mation Science, Faculty of Management, University of TehranPurpose : The purpose of this study is to "design a model for evaluating the responsiveness of Iranian university library services". Methodology: In this research, a qualitative model for evaluating the responsiveness of library services in the university libraries of the country was developed using a qualitative method. The study population consisted of 15 university library managers and librarianship experts who were selected by snowball method. Semi-structured interviews were used to collect data in this study.Findings: according to the weight obtained in the coding stages, user satisfaction indicators, employee information literacy, use of service innovations, application of technology, service delivery as an underlying process, access to information, holding training courses In line with the goals and continuous and regular assessment of service quality, they were able to gain the most weight. In order to design the relevant model, 9 components were identified, which are 1- Leadership 2- Policy 3- Employee Outcomes 4- User Outcomes 5- Employees 6- Processes 7- Community Outcomes 8- Key Performance Outcomes and 9- Partnerships and Resources Conclution: According to the designed model, it seems that the components of leadership, policy and strategy, as well as processes will affect employees, partnerships and resources, and thus affect the results of employees and users. The results of the model also show that the results of employees and users affect the results of the community and ultimately the key results of performance. This model is useful for comparing the responsive quality of a library service with other academic libraries.https://jlib.ut.ac.ir/article_86720_4ca9f5b405a678e4f759e33a2c112fd9.pdfresponsivenessservicesevaluationuniversity librariesiran |
| spellingShingle | Farhad Yousefi Moghadam Nader Naghshineh mitra Dilmaghani Mahshid Eltemasi Responsibility evaluation model of Iranian university library services تحقیقات کتابداری و اطلاعرسانی دانشگاهی responsiveness services evaluation university libraries iran |
| title | Responsibility evaluation model of Iranian university library services |
| title_full | Responsibility evaluation model of Iranian university library services |
| title_fullStr | Responsibility evaluation model of Iranian university library services |
| title_full_unstemmed | Responsibility evaluation model of Iranian university library services |
| title_short | Responsibility evaluation model of Iranian university library services |
| title_sort | responsibility evaluation model of iranian university library services |
| topic | responsiveness services evaluation university libraries iran |
| url | https://jlib.ut.ac.ir/article_86720_4ca9f5b405a678e4f759e33a2c112fd9.pdf |
| work_keys_str_mv | AT farhadyousefimoghadam responsibilityevaluationmodelofiranianuniversitylibraryservices AT nadernaghshineh responsibilityevaluationmodelofiranianuniversitylibraryservices AT mitradilmaghani responsibilityevaluationmodelofiranianuniversitylibraryservices AT mahshideltemasi responsibilityevaluationmodelofiranianuniversitylibraryservices |