PASSENGERS’ SATISFACTION WITH THE LAGOS SHUTTLE TRAIN SERVICES, LAGOS, NIGERIA
The study assessed passengers’ satisfaction with the services of the Lagos Shuttle Train Services in Lagos, Nigeria. Two types of train, the Mass Transit Train (MTT) and the Diesel Multiple Unit (DMU), were covered. Using multistage sampling, 246 passengers were surveyed. It was found that the DMU p...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Silesian University of Technology
2023-09-01
|
| Series: | Scientific Journal of Silesian University of Technology. Series Transport |
| Subjects: | |
| Online Access: | https://sjsutst.polsl.pl/archives/2023/vol120/215_SJSUTST120_2023_Olojede_Folorunso_Popoola_Oladeji_Akintifonbo_Odeyemi.pdf |
| _version_ | 1797785511688929280 |
|---|---|
| author | Olorunfemi Ayodeji OLOJEDE Sikiru Akintunde FOLORUNSO Adewale Sheyi POPOOLA Peter Bolaji OLADEJI Olamide AKINTIFONBO Damilare Jeremiah ODEYEMI |
| author_facet | Olorunfemi Ayodeji OLOJEDE Sikiru Akintunde FOLORUNSO Adewale Sheyi POPOOLA Peter Bolaji OLADEJI Olamide AKINTIFONBO Damilare Jeremiah ODEYEMI |
| author_sort | Olorunfemi Ayodeji OLOJEDE |
| collection | DOAJ |
| description | The study assessed passengers’ satisfaction with the services of the Lagos Shuttle Train Services in Lagos, Nigeria. Two types of train, the Mass Transit Train (MTT) and the Diesel Multiple Unit (DMU), were covered. Using multistage sampling, 246 passengers were surveyed. It was found that the DMU passengers had higher socioeconomic profiles; the overall condition of the DMU was also better. Further analyses reveal that passengers’ satisfaction differed for the train types: the MTT passengers were more particular about the operational environment, while the DMU passengers were concerned with both physical characteristics and the operational environment. Generally, passengers were satisfied with accessibility, coverage, fare, safety at station and onboard, security at station, and security of luggage; however, the Lagos Shuttle Train Services was found wanting on several key indicators. Recommendations are proffered towards enhancing the service quality of the Lagos Shuttle Train Services. |
| first_indexed | 2024-03-13T00:55:07Z |
| format | Article |
| id | doaj.art-5820c161e93d496da49cd6bd81c7257a |
| institution | Directory Open Access Journal |
| issn | 0209-3324 2450-1549 |
| language | English |
| last_indexed | 2024-03-13T00:55:07Z |
| publishDate | 2023-09-01 |
| publisher | Silesian University of Technology |
| record_format | Article |
| series | Scientific Journal of Silesian University of Technology. Series Transport |
| spelling | doaj.art-5820c161e93d496da49cd6bd81c7257a2023-07-07T03:28:42ZengSilesian University of TechnologyScientific Journal of Silesian University of Technology. Series Transport0209-33242450-15492023-09-0112021523110.20858/sjsutst.2023.120.14PASSENGERS’ SATISFACTION WITH THE LAGOS SHUTTLE TRAIN SERVICES, LAGOS, NIGERIAOlorunfemi Ayodeji OLOJEDESikiru Akintunde FOLORUNSOAdewale Sheyi POPOOLAPeter Bolaji OLADEJIOlamide AKINTIFONBODamilare Jeremiah ODEYEMIThe study assessed passengers’ satisfaction with the services of the Lagos Shuttle Train Services in Lagos, Nigeria. Two types of train, the Mass Transit Train (MTT) and the Diesel Multiple Unit (DMU), were covered. Using multistage sampling, 246 passengers were surveyed. It was found that the DMU passengers had higher socioeconomic profiles; the overall condition of the DMU was also better. Further analyses reveal that passengers’ satisfaction differed for the train types: the MTT passengers were more particular about the operational environment, while the DMU passengers were concerned with both physical characteristics and the operational environment. Generally, passengers were satisfied with accessibility, coverage, fare, safety at station and onboard, security at station, and security of luggage; however, the Lagos Shuttle Train Services was found wanting on several key indicators. Recommendations are proffered towards enhancing the service quality of the Lagos Shuttle Train Services.https://sjsutst.polsl.pl/archives/2023/vol120/215_SJSUTST120_2023_Olojede_Folorunso_Popoola_Oladeji_Akintifonbo_Odeyemi.pdflagos shuttle train servicesmass transit train (mtt)diesel multiple unit (dmu)passenger satisfaction index (psi)service quality |
| spellingShingle | Olorunfemi Ayodeji OLOJEDE Sikiru Akintunde FOLORUNSO Adewale Sheyi POPOOLA Peter Bolaji OLADEJI Olamide AKINTIFONBO Damilare Jeremiah ODEYEMI PASSENGERS’ SATISFACTION WITH THE LAGOS SHUTTLE TRAIN SERVICES, LAGOS, NIGERIA Scientific Journal of Silesian University of Technology. Series Transport lagos shuttle train services mass transit train (mtt) diesel multiple unit (dmu) passenger satisfaction index (psi) service quality |
| title | PASSENGERS’ SATISFACTION WITH THE LAGOS SHUTTLE TRAIN SERVICES, LAGOS, NIGERIA |
| title_full | PASSENGERS’ SATISFACTION WITH THE LAGOS SHUTTLE TRAIN SERVICES, LAGOS, NIGERIA |
| title_fullStr | PASSENGERS’ SATISFACTION WITH THE LAGOS SHUTTLE TRAIN SERVICES, LAGOS, NIGERIA |
| title_full_unstemmed | PASSENGERS’ SATISFACTION WITH THE LAGOS SHUTTLE TRAIN SERVICES, LAGOS, NIGERIA |
| title_short | PASSENGERS’ SATISFACTION WITH THE LAGOS SHUTTLE TRAIN SERVICES, LAGOS, NIGERIA |
| title_sort | passengers satisfaction with the lagos shuttle train services lagos nigeria |
| topic | lagos shuttle train services mass transit train (mtt) diesel multiple unit (dmu) passenger satisfaction index (psi) service quality |
| url | https://sjsutst.polsl.pl/archives/2023/vol120/215_SJSUTST120_2023_Olojede_Folorunso_Popoola_Oladeji_Akintifonbo_Odeyemi.pdf |
| work_keys_str_mv | AT olorunfemiayodejiolojede passengerssatisfactionwiththelagosshuttletrainserviceslagosnigeria AT sikiruakintundefolorunso passengerssatisfactionwiththelagosshuttletrainserviceslagosnigeria AT adewalesheyipopoola passengerssatisfactionwiththelagosshuttletrainserviceslagosnigeria AT peterbolajioladeji passengerssatisfactionwiththelagosshuttletrainserviceslagosnigeria AT olamideakintifonbo passengerssatisfactionwiththelagosshuttletrainserviceslagosnigeria AT damilarejeremiahodeyemi passengerssatisfactionwiththelagosshuttletrainserviceslagosnigeria |