Exploring Factors Affecting Mobile Government Services Adoption in the Egyptian Context
This research intends to identify factors in the adoption of mobile government services, recognizing the main mobile government acceptance factors through different models, namely, the theory of reasoned action (TRA), the theory of planned behavior (TPB), the technology acceptance model (TAM), the t...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-10-01
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| Series: | Journal of Theoretical and Applied Electronic Commerce Research |
| Subjects: | |
| Online Access: | https://www.mdpi.com/0718-1876/18/4/92 |
| _version_ | 1827574415680864256 |
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| author | Sherif Elbatanouny Georgios Dafoulas Noha Saleeb |
| author_facet | Sherif Elbatanouny Georgios Dafoulas Noha Saleeb |
| author_sort | Sherif Elbatanouny |
| collection | DOAJ |
| description | This research intends to identify factors in the adoption of mobile government services, recognizing the main mobile government acceptance factors through different models, namely, the theory of reasoned action (TRA), the theory of planned behavior (TPB), the technology acceptance model (TAM), the technology readiness index (TRI), and the unified theory of acceptance and use of technology (UTAUT). Reviewing prior studies on factors that influence mobile government acceptance in Egypt and addressing local challenges help in the development of effective strategies for successful implementation, considering opportunities and challenges in value-added services (VAS). Therefore, the main objectives of this paper are as follows: we critically review prior studies to identify the main mobile government acceptance factors, explore the identified dimensions of mobile government acceptance, and recognize further insights into the challenges that exist in the Egyptian context. Data are gathered through interviews with technology experts and customers with technological experience in Egypt. The findings of the study show that the factors affecting mobile government adoption in the Egyptian context are identified as follows: facilitating conditions, opportunities and challenges, technology and information systems, perceived usefulness, challenges like a lack of trust, cost, privacy, age, and several other obstacles. This research assists scholars and practitioners with insights into how to create and promote an application that is deemed attractive for the adoption of m-government services. |
| first_indexed | 2024-03-08T20:36:47Z |
| format | Article |
| id | doaj.art-596e8e620cd54aa8978113c6f406a05e |
| institution | Directory Open Access Journal |
| issn | 0718-1876 |
| language | English |
| last_indexed | 2024-03-08T20:36:47Z |
| publishDate | 2023-10-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Journal of Theoretical and Applied Electronic Commerce Research |
| spelling | doaj.art-596e8e620cd54aa8978113c6f406a05e2023-12-22T14:20:10ZengMDPI AGJournal of Theoretical and Applied Electronic Commerce Research0718-18762023-10-011841820183710.3390/jtaer18040092Exploring Factors Affecting Mobile Government Services Adoption in the Egyptian ContextSherif Elbatanouny0Georgios Dafoulas1Noha Saleeb2Computer Science Department, Faculty of Science and Technology, Middlesex University, The Burroughs, Hendon, London NW4 4BT, UKComputer Science Department, Faculty of Science and Technology, Middlesex University, The Burroughs, Hendon, London NW4 4BT, UKDepartment of Design Engineering and Mathematics, Faculty of Science and Technology, Middlesex University, The Burroughs, Hendon, London NW4 4BT, UKThis research intends to identify factors in the adoption of mobile government services, recognizing the main mobile government acceptance factors through different models, namely, the theory of reasoned action (TRA), the theory of planned behavior (TPB), the technology acceptance model (TAM), the technology readiness index (TRI), and the unified theory of acceptance and use of technology (UTAUT). Reviewing prior studies on factors that influence mobile government acceptance in Egypt and addressing local challenges help in the development of effective strategies for successful implementation, considering opportunities and challenges in value-added services (VAS). Therefore, the main objectives of this paper are as follows: we critically review prior studies to identify the main mobile government acceptance factors, explore the identified dimensions of mobile government acceptance, and recognize further insights into the challenges that exist in the Egyptian context. Data are gathered through interviews with technology experts and customers with technological experience in Egypt. The findings of the study show that the factors affecting mobile government adoption in the Egyptian context are identified as follows: facilitating conditions, opportunities and challenges, technology and information systems, perceived usefulness, challenges like a lack of trust, cost, privacy, age, and several other obstacles. This research assists scholars and practitioners with insights into how to create and promote an application that is deemed attractive for the adoption of m-government services.https://www.mdpi.com/0718-1876/18/4/92TPBUTAUTTRIattitude and behavioral intention |
| spellingShingle | Sherif Elbatanouny Georgios Dafoulas Noha Saleeb Exploring Factors Affecting Mobile Government Services Adoption in the Egyptian Context Journal of Theoretical and Applied Electronic Commerce Research TPB UTAUT TRI attitude and behavioral intention |
| title | Exploring Factors Affecting Mobile Government Services Adoption in the Egyptian Context |
| title_full | Exploring Factors Affecting Mobile Government Services Adoption in the Egyptian Context |
| title_fullStr | Exploring Factors Affecting Mobile Government Services Adoption in the Egyptian Context |
| title_full_unstemmed | Exploring Factors Affecting Mobile Government Services Adoption in the Egyptian Context |
| title_short | Exploring Factors Affecting Mobile Government Services Adoption in the Egyptian Context |
| title_sort | exploring factors affecting mobile government services adoption in the egyptian context |
| topic | TPB UTAUT TRI attitude and behavioral intention |
| url | https://www.mdpi.com/0718-1876/18/4/92 |
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