Fostering Employee Engagement through Leadership and Perceived Organizational Support: Mediating Role of Employee Satisfaction in Travel Companies
Employee engagement becomes the most important driving factor for a company's business processes due to its ability to increase the positive employees’ motivation, and both individual and companies’ performances. Some studies explain the positive influence of leadership and POS on employee enga...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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AfricaJournals
2022-06-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_19_11_2_810-826.pdf |
| _version_ | 1828806582832463872 |
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| author | Nova Eviana Rudhi Achmadi Lenny Yusrini Maeenuddin |
| author_facet | Nova Eviana Rudhi Achmadi Lenny Yusrini Maeenuddin |
| author_sort | Nova Eviana |
| collection | DOAJ |
| description | Employee engagement becomes the most important driving factor for a company's business processes due to its ability to increase the positive employees’ motivation, and both individual and companies’ performances. Some studies explain the positive influence of leadership and POS on employee engagement, though, some research
results otherwise. This inconsistency is predicted due to another variable that mediates the influence of leadership and POS on employee engagement. This study aims to analyze the direct and indirect influence of leadership and POS on employee engagement with employee satisfaction as a mediation variable. Data were collected by using
a questionnaire instrument distributed to a total of 77 employees of the travel company. Data was analyzed using SEM PLS with the assistance of Smart PLS software. The results showed that only leadership and employee satisfaction have a direct and significant effect on employee engagement. In contrast, POS has no direct effect on
employee engagement, due to the inexistence of the supporting process, such as employees' intrinsic and extrinsic motivation. Employee engagement therefore could be an antecedent factor toward employee satisfaction or performance. Both leadership and POS had a positive and significant indirect influence on employee engagement
by being mediated by employee satisfaction. |
| first_indexed | 2024-12-12T08:11:45Z |
| format | Article |
| id | doaj.art-59f9ee20a62e46ad82e8f88a836b6b36 |
| institution | Directory Open Access Journal |
| issn | 2223-814X |
| language | English |
| last_indexed | 2024-12-12T08:11:45Z |
| publishDate | 2022-06-01 |
| publisher | AfricaJournals |
| record_format | Article |
| series | African Journal of Hospitality, Tourism and Leisure |
| spelling | doaj.art-59f9ee20a62e46ad82e8f88a836b6b362022-12-22T00:31:44ZengAfricaJournalsAfrican Journal of Hospitality, Tourism and Leisure2223-814X2022-06-01112810826https://doi.org/10.46222/ajhtl.19770720.259Fostering Employee Engagement through Leadership and Perceived Organizational Support: Mediating Role of Employee Satisfaction in Travel CompaniesNova Eviana0https://orcid.org/0000-0002-6644-6190Rudhi Achmadi1https://orcid.org/0000-0001-8062-3096Lenny Yusrini2https://orcid.org/0000-0001-9126-0753Maeenuddin3https://orcid.org/0000-0001-8722-2180Travel Operation Department, Akademi Pariwisata Indonesia, Jalan Pahlawan Revolusi, Pondok Bambu, Jakarta, IndonesiaTourism Operation Department, Akademi Pariwisata Indonesia, Jalan Pahlawan Revolusi, Pondok Bambu, Jakarta, IndonesiaTourism Operation Department, Akademi Pariwisata Indonesia, Jalan Pahlawan Revolusi, Pondok Bambu, Jakarta, IndonesiaPutra Business School, Universiti Putra Malaysia, Malaysia, Level 3, Office Building of the Deputy Vice Chancellor (Research & Innovation), MalaysiaEmployee engagement becomes the most important driving factor for a company's business processes due to its ability to increase the positive employees’ motivation, and both individual and companies’ performances. Some studies explain the positive influence of leadership and POS on employee engagement, though, some research results otherwise. This inconsistency is predicted due to another variable that mediates the influence of leadership and POS on employee engagement. This study aims to analyze the direct and indirect influence of leadership and POS on employee engagement with employee satisfaction as a mediation variable. Data were collected by using a questionnaire instrument distributed to a total of 77 employees of the travel company. Data was analyzed using SEM PLS with the assistance of Smart PLS software. The results showed that only leadership and employee satisfaction have a direct and significant effect on employee engagement. In contrast, POS has no direct effect on employee engagement, due to the inexistence of the supporting process, such as employees' intrinsic and extrinsic motivation. Employee engagement therefore could be an antecedent factor toward employee satisfaction or performance. Both leadership and POS had a positive and significant indirect influence on employee engagement by being mediated by employee satisfaction.https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_19_11_2_810-826.pdfleadershipperceived organisational supportemployee satisfactionemployee engagement |
| spellingShingle | Nova Eviana Rudhi Achmadi Lenny Yusrini Maeenuddin Fostering Employee Engagement through Leadership and Perceived Organizational Support: Mediating Role of Employee Satisfaction in Travel Companies African Journal of Hospitality, Tourism and Leisure leadership perceived organisational support employee satisfaction employee engagement |
| title | Fostering Employee Engagement through Leadership and Perceived Organizational Support: Mediating Role of Employee Satisfaction in Travel Companies |
| title_full | Fostering Employee Engagement through Leadership and Perceived Organizational Support: Mediating Role of Employee Satisfaction in Travel Companies |
| title_fullStr | Fostering Employee Engagement through Leadership and Perceived Organizational Support: Mediating Role of Employee Satisfaction in Travel Companies |
| title_full_unstemmed | Fostering Employee Engagement through Leadership and Perceived Organizational Support: Mediating Role of Employee Satisfaction in Travel Companies |
| title_short | Fostering Employee Engagement through Leadership and Perceived Organizational Support: Mediating Role of Employee Satisfaction in Travel Companies |
| title_sort | fostering employee engagement through leadership and perceived organizational support mediating role of employee satisfaction in travel companies |
| topic | leadership perceived organisational support employee satisfaction employee engagement |
| url | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_19_11_2_810-826.pdf |
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