| Summary: | The intensive use of new technologies that cause more interactions between systems and the daily activities of human users is changing the focus on how network re- sources should be managed. However, these changes can create challenges related to the level of uncertainty that people introduce to the system. In this context, this research study seeks to determine whether people’s uncertainty influences network performance and how significant its impact is. For these purposes, a simulated case study of a Vehicle for Hire application designed to run over a network slicing of a fifth-generation (5G) network. The simulations compared call drop rates in several settings configured to represent different levels of uncertainty, introducing random alterations to free channel planning reserved for the handover process. The simulation results reveal that the uncertainty specifically introduced by people exerts a high negative impact on network performance, evidencing the need to develop an algorithm that considers this uncertainty when managing resources within the 5G network core.
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