Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City
The Population and Civil Registry Office in Semarang city is one of the public service units. In the public service sector, visitor / customer satisfaction is very important. It can be identified by the length of the queue, the longer visitors queue this results in visitor dissatisfaction with the s...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2020-01-01
|
| Series: | E3S Web of Conferences |
| Subjects: | |
| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2020/62/e3sconf_icenis2020_15005.pdf |
| _version_ | 1819052671240241152 |
|---|---|
| author | Sugito Prahutama Alan Ispriyanti Dwi Mustafid |
| author_facet | Sugito Prahutama Alan Ispriyanti Dwi Mustafid |
| author_sort | Sugito |
| collection | DOAJ |
| description | The Population and Civil Registry Office in Semarang city is one of the public service units. In the public service sector, visitor / customer satisfaction is very important. It can be identified by the length of the queue, the longer visitors queue this results in visitor dissatisfaction with the service. Queue analysis is one of the methods in statistics to determine the distribution of queuing systems that occur within a system. In this study, a queuing analysis as divided into two periods. The first period lasts from 2-13 March 2015, while the second period lasts November 16th to December 20th 2019. The variables used are the number of visitors and the service time at each counter in intervals of 30 minutes. The results obtained are changes in the distribution and queuing model that is at counter 5/6 and counter 10. The queuing model obtained at the second perideo for the number of visitors and the time of service with a General distribution. The average number of visitors who come in 30 minute intervals in the second period is more than the first period, this indicates an increase in visitors. The opportunity for service units is still small, the waiting time in the queue is getting smaller. This shows that the performance of the queuing system at the Semarang Population and Civil Registry Office is getting better. |
| first_indexed | 2024-12-21T12:23:32Z |
| format | Article |
| id | doaj.art-5aa79f8580244bd8b2a2e90085639f00 |
| institution | Directory Open Access Journal |
| issn | 2267-1242 |
| language | English |
| last_indexed | 2024-12-21T12:23:32Z |
| publishDate | 2020-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | E3S Web of Conferences |
| spelling | doaj.art-5aa79f8580244bd8b2a2e90085639f002022-12-21T19:04:15ZengEDP SciencesE3S Web of Conferences2267-12422020-01-012021500510.1051/e3sconf/202020215005e3sconf_icenis2020_15005Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang CitySugitoPrahutama AlanIspriyanti DwiMustafidThe Population and Civil Registry Office in Semarang city is one of the public service units. In the public service sector, visitor / customer satisfaction is very important. It can be identified by the length of the queue, the longer visitors queue this results in visitor dissatisfaction with the service. Queue analysis is one of the methods in statistics to determine the distribution of queuing systems that occur within a system. In this study, a queuing analysis as divided into two periods. The first period lasts from 2-13 March 2015, while the second period lasts November 16th to December 20th 2019. The variables used are the number of visitors and the service time at each counter in intervals of 30 minutes. The results obtained are changes in the distribution and queuing model that is at counter 5/6 and counter 10. The queuing model obtained at the second perideo for the number of visitors and the time of service with a General distribution. The average number of visitors who come in 30 minute intervals in the second period is more than the first period, this indicates an increase in visitors. The opportunity for service units is still small, the waiting time in the queue is getting smaller. This shows that the performance of the queuing system at the Semarang Population and Civil Registry Office is getting better.https://www.e3s-conferences.org/articles/e3sconf/pdf/2020/62/e3sconf_icenis2020_15005.pdfqueue systemthe number of arrivlasthe time of servedgeneral distributionpoisson distribution |
| spellingShingle | Sugito Prahutama Alan Ispriyanti Dwi Mustafid Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City E3S Web of Conferences queue system the number of arrivlas the time of served general distribution poisson distribution |
| title | Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City |
| title_full | Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City |
| title_fullStr | Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City |
| title_full_unstemmed | Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City |
| title_short | Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City |
| title_sort | analysis of queue change of visitors and performace system in the department of population and civil regristation of semarang city |
| topic | queue system the number of arrivlas the time of served general distribution poisson distribution |
| url | https://www.e3s-conferences.org/articles/e3sconf/pdf/2020/62/e3sconf_icenis2020_15005.pdf |
| work_keys_str_mv | AT sugito analysisofqueuechangeofvisitorsandperformacesysteminthedepartmentofpopulationandcivilregristationofsemarangcity AT prahutamaalan analysisofqueuechangeofvisitorsandperformacesysteminthedepartmentofpopulationandcivilregristationofsemarangcity AT ispriyantidwi analysisofqueuechangeofvisitorsandperformacesysteminthedepartmentofpopulationandcivilregristationofsemarangcity AT mustafid analysisofqueuechangeofvisitorsandperformacesysteminthedepartmentofpopulationandcivilregristationofsemarangcity |