Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room Nursing
This study aimed to develop and validate an emergency nursing-care patient satisfaction scale to measure patient satisfaction with emergency room (ER) nursing. Patient satisfaction scales for ER nursing have been validated without considering the perspectives of the healthcare system or cultural bac...
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-03-01
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| Series: | Healthcare |
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| Online Access: | https://www.mdpi.com/2227-9032/10/3/518 |
| _version_ | 1797471237733089280 |
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| author | Junpei Haruna Naomi Minamoto Mizue Shiromaru Yukiko Taguchi Natsuko Makino Naoki Kanda Hiromi Uchida |
| author_facet | Junpei Haruna Naomi Minamoto Mizue Shiromaru Yukiko Taguchi Natsuko Makino Naoki Kanda Hiromi Uchida |
| author_sort | Junpei Haruna |
| collection | DOAJ |
| description | This study aimed to develop and validate an emergency nursing-care patient satisfaction scale to measure patient satisfaction with emergency room (ER) nursing. Patient satisfaction scales for ER nursing have been validated without considering the perspectives of the healthcare system or cultural background of the country. Moreover, although nursing care is changing with COVID-19, no scale has been specifically designed to assess patient satisfaction with ER nursing. The study population included patients who visited five ERs in Japan (March to December 2021) (<i>n</i> = 135). The rating scales were provided to patients who visited the ER and gave consent, and the patients were asked to reply. In the process of validating the scale, exploratory and confirmatory factor analyses of the construct and criterion validity were conducted. The confirmatory factor analysis results showed a factorial structure consisting of four factors. The domain and summary scores demonstrated good-to-excellent internal reliability (Cronbach’s range = 0.81–0.89). This patient satisfaction scale was designed and validated from the perspective of the Japanese healthcare system and cultural backgrounds. This scale may be useful for developing assessments and interventions to improve patient satisfaction with ER nursing. |
| first_indexed | 2024-03-09T19:46:18Z |
| format | Article |
| id | doaj.art-5b2cf23e5f0a4f35a6872d0785760081 |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-09T19:46:18Z |
| publishDate | 2022-03-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-5b2cf23e5f0a4f35a6872d07857600812023-11-24T01:22:49ZengMDPI AGHealthcare2227-90322022-03-0110351810.3390/healthcare10030518Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room NursingJunpei Haruna0Naomi Minamoto1Mizue Shiromaru2Yukiko Taguchi3Natsuko Makino4Naoki Kanda5Hiromi Uchida6Department of Intensive Care Medicine, School of Medicine, Sapporo Medical University, Sapporo 060-8543, JapanDepartment of Nursing, Sapporo City General Hospital, Sapporo 060-8604, JapanDepartment of Nursing, School of Health Sciences, Sapporo Medical University, Sapporo 060-8556, JapanDepartment of Nursing, School of Health Sciences, Sapporo Medical University, Sapporo 060-8556, JapanDepartment of Nursing, Sapporo Medical University Hospital, Sapporo 060-8543, JapanDepartment of Nursing & Social Services, Health Sciences University of Hokkaido, Tobetsu 061-0293, JapanDepartment of Nursing, Sapporo Medical University Hospital, Sapporo 060-8543, JapanThis study aimed to develop and validate an emergency nursing-care patient satisfaction scale to measure patient satisfaction with emergency room (ER) nursing. Patient satisfaction scales for ER nursing have been validated without considering the perspectives of the healthcare system or cultural background of the country. Moreover, although nursing care is changing with COVID-19, no scale has been specifically designed to assess patient satisfaction with ER nursing. The study population included patients who visited five ERs in Japan (March to December 2021) (<i>n</i> = 135). The rating scales were provided to patients who visited the ER and gave consent, and the patients were asked to reply. In the process of validating the scale, exploratory and confirmatory factor analyses of the construct and criterion validity were conducted. The confirmatory factor analysis results showed a factorial structure consisting of four factors. The domain and summary scores demonstrated good-to-excellent internal reliability (Cronbach’s range = 0.81–0.89). This patient satisfaction scale was designed and validated from the perspective of the Japanese healthcare system and cultural backgrounds. This scale may be useful for developing assessments and interventions to improve patient satisfaction with ER nursing.https://www.mdpi.com/2227-9032/10/3/518emergency roompatient satisfaction scaleemergency nursing |
| spellingShingle | Junpei Haruna Naomi Minamoto Mizue Shiromaru Yukiko Taguchi Natsuko Makino Naoki Kanda Hiromi Uchida Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room Nursing Healthcare emergency room patient satisfaction scale emergency nursing |
| title | Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room Nursing |
| title_full | Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room Nursing |
| title_fullStr | Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room Nursing |
| title_full_unstemmed | Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room Nursing |
| title_short | Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room Nursing |
| title_sort | emergency nursing care patient satisfaction scale enpss development and validation of a patient satisfaction scale with emergency room nursing |
| topic | emergency room patient satisfaction scale emergency nursing |
| url | https://www.mdpi.com/2227-9032/10/3/518 |
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