Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective
The processes of globalisation, the ongoing threat of the COVID-19 epidemic, the continuing war in Ukraine, and constantly emerging new technological solutions require organisations to adapt to changes constantly. Meanwhile, implemented business process management (BPM) often fails to integrate proc...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2023-12-01
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| Series: | Engineering Management in Production and Services |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/emj-2023-0027 |
| _version_ | 1797368793121423360 |
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| author | Bitkowska Agnieszka Detyna Beata Detyna Jerzy |
| author_facet | Bitkowska Agnieszka Detyna Beata Detyna Jerzy |
| author_sort | Bitkowska Agnieszka |
| collection | DOAJ |
| description | The processes of globalisation, the ongoing threat of the COVID-19 epidemic, the continuing war in Ukraine, and constantly emerging new technological solutions require organisations to adapt to changes constantly. Meanwhile, implemented business process management (BPM) often fails to integrate processes and knowledge resources. The awareness of the IT systems’ role in management processes is still lacking. These premises influenced the implementation of the main research goal to identify the approach of Polish private and public enterprises and various industries to the BPM integration with knowledge management (MK) in the context of using new information technologies. The presented research results justify the usefulness of building relationships between the process and knowledge resources under dynamically changing conditions using IT systems. The diagnostic survey results confirmed the key importance of developing such BPM and MK elements as evidence-based decisions, strategic goals, measurement systems, databases, digital innovations, and IT use for data processing. The presented material can support managers of various organisation types in decision-making processes by fully understanding the IT systems’ role and potential in process and knowledge management. Also, the article’s implications are a source of guidelines, helping organisations to implement management systems based on modern technologies. The value of the publication is a wide range of respondents: 107 large, medium, small, and micro-enterprises operating in Poland. The article’s research results also concern economic activities such as production, logistics, transport, banking, insurance, IT, telecommunications/ media, public administration, healthcare/pharmaceuticals, consulting, energy, and construction. |
| first_indexed | 2024-03-08T17:37:51Z |
| format | Article |
| id | doaj.art-5b48667920a642abb51e42ef26a54963 |
| institution | Directory Open Access Journal |
| issn | 2543-912X |
| language | English |
| last_indexed | 2024-03-08T17:37:51Z |
| publishDate | 2023-12-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Engineering Management in Production and Services |
| spelling | doaj.art-5b48667920a642abb51e42ef26a549632024-01-02T11:35:05ZengSciendoEngineering Management in Production and Services2543-912X2023-12-01154345210.2478/emj-2023-0027Towards Integration of Business Process Management and Knowledge Management. IT Systems’ PerspectiveBitkowska Agnieszka0Detyna Beata1Detyna Jerzy21Warsaw University of Technology, Poland2The Angelus Silesius University of Applied Sciences, Poland3Wrocław University of Science and Technology, PolandThe processes of globalisation, the ongoing threat of the COVID-19 epidemic, the continuing war in Ukraine, and constantly emerging new technological solutions require organisations to adapt to changes constantly. Meanwhile, implemented business process management (BPM) often fails to integrate processes and knowledge resources. The awareness of the IT systems’ role in management processes is still lacking. These premises influenced the implementation of the main research goal to identify the approach of Polish private and public enterprises and various industries to the BPM integration with knowledge management (MK) in the context of using new information technologies. The presented research results justify the usefulness of building relationships between the process and knowledge resources under dynamically changing conditions using IT systems. The diagnostic survey results confirmed the key importance of developing such BPM and MK elements as evidence-based decisions, strategic goals, measurement systems, databases, digital innovations, and IT use for data processing. The presented material can support managers of various organisation types in decision-making processes by fully understanding the IT systems’ role and potential in process and knowledge management. Also, the article’s implications are a source of guidelines, helping organisations to implement management systems based on modern technologies. The value of the publication is a wide range of respondents: 107 large, medium, small, and micro-enterprises operating in Poland. The article’s research results also concern economic activities such as production, logistics, transport, banking, insurance, IT, telecommunications/ media, public administration, healthcare/pharmaceuticals, consulting, energy, and construction.https://doi.org/10.2478/emj-2023-0027business process managementknowledge managementknowledge resourcesdigital innovationsinformation technologies |
| spellingShingle | Bitkowska Agnieszka Detyna Beata Detyna Jerzy Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective Engineering Management in Production and Services business process management knowledge management knowledge resources digital innovations information technologies |
| title | Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective |
| title_full | Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective |
| title_fullStr | Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective |
| title_full_unstemmed | Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective |
| title_short | Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective |
| title_sort | towards integration of business process management and knowledge management it systems perspective |
| topic | business process management knowledge management knowledge resources digital innovations information technologies |
| url | https://doi.org/10.2478/emj-2023-0027 |
| work_keys_str_mv | AT bitkowskaagnieszka towardsintegrationofbusinessprocessmanagementandknowledgemanagementitsystemsperspective AT detynabeata towardsintegrationofbusinessprocessmanagementandknowledgemanagementitsystemsperspective AT detynajerzy towardsintegrationofbusinessprocessmanagementandknowledgemanagementitsystemsperspective |