User feedback on the NHS test & Trace Service during COVID-19: The use of machine learning to analyse free-text data from 37,914 England adults

User feedback on the NHS test & Trace Service during COVID-19: The use of machine learning to analyse free-text data from 37,914 England adults

Objectives: The UK government's approach to the pandemic relies on a test, trace and isolate strategy, mainly implemented via the digital NHS Test & Trace Service. Feedback on user experience is central to the successful development of public-facing Services. As the situation dynamicall...

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Bibliographic Details
Main Authors: P. Bondaronek, T. Papakonstantinou, C. Stefanidou, T. Chadborn
Format: Article
Language:English
Published: Elsevier 2023-12-01
Series:Public Health in Practice
Subjects:
Public health
Machine learning
Qualitative data
Contact tracing
COVID-19
Online Access:http://www.sciencedirect.com/science/article/pii/S2666535223000472

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http://www.sciencedirect.com/science/article/pii/S2666535223000472

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