| Summary: | Online reviews are used in tourism research to understand tourist behaviour. However, online comments made by
hotel employee have not yet been adequately researched. The study aims to determine on which topics the employees express
their ideas, thoughts, and opinions, that is, on which topics they are voice 11,115 comments written by the employees of a chain
hotel were analysed. In this study, the latent Dirichlet allocation (LDA) topic modelling method was preferred for the analysis of
online comments made by employees. Because of the study, the themes of salary and benefits, management behaviour, service
quality, work-life balance, career development, work time, work environment, social rights, career opportunities, food and
beverage facilities, ability development were determined. Among the negative comments, the themes of hotel management
behaviour, work time, salary and benefits, work-life balance, and career opportunities were determined.
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