Is Social Media a Brand Community or a Brand Public?

In a brand community study, it is important to understand the change of the community caused by the appearance of social media. The marketing strategy depends significantly upon whether we understand social media as a brand community or brand public. The two concepts can be used to understand the di...

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Main Author: Hisashi Mari
Format: Article
Language:Japanese
Published: Japan Marketing Academy 2019-12-01
Series:Maketingu Janaru
Subjects:
Online Access:https://www.jstage.jst.go.jp/article/marketing/39/3/39_2020.002/_html/-char/en
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author Hisashi Mari
author_facet Hisashi Mari
author_sort Hisashi Mari
collection DOAJ
description In a brand community study, it is important to understand the change of the community caused by the appearance of social media. The marketing strategy depends significantly upon whether we understand social media as a brand community or brand public. The two concepts can be used to understand the dimensions of brand public and can coexist empirically with the dimensions of brand community, and/or one might be more pronounced than the other in particular cases. However, previous studies have not considered coexistence. In addition, brand public is likely to be dependent on platform property. Therefore, in this paper we confirm the previous findings of the two concepts, and we research consumer behavior in Facebook pages managed by the firm. The conclusion suggests that there are properties of both brand community and brand public on Facebook pages managed by the firm.
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spelling doaj.art-5bd113be11c84906bdcf608b29bb17b82022-12-22T03:02:28ZjpnJapan Marketing AcademyMaketingu Janaru0389-72652188-16692019-12-0139310411510.7222/marketing.2020.002marketingIs Social Media a Brand Community or a Brand Public?Hisashi Mari0Department of Business Administration, Graduate School of Social Sciences, Tokyo Metropolitan UniversityIn a brand community study, it is important to understand the change of the community caused by the appearance of social media. The marketing strategy depends significantly upon whether we understand social media as a brand community or brand public. The two concepts can be used to understand the dimensions of brand public and can coexist empirically with the dimensions of brand community, and/or one might be more pronounced than the other in particular cases. However, previous studies have not considered coexistence. In addition, brand public is likely to be dependent on platform property. Therefore, in this paper we confirm the previous findings of the two concepts, and we research consumer behavior in Facebook pages managed by the firm. The conclusion suggests that there are properties of both brand community and brand public on Facebook pages managed by the firm.https://www.jstage.jst.go.jp/article/marketing/39/3/39_2020.002/_html/-char/eninteractioncommunity identificationself-presentationnetnography
spellingShingle Hisashi Mari
Is Social Media a Brand Community or a Brand Public?
Maketingu Janaru
interaction
community identification
self-presentation
netnography
title Is Social Media a Brand Community or a Brand Public?
title_full Is Social Media a Brand Community or a Brand Public?
title_fullStr Is Social Media a Brand Community or a Brand Public?
title_full_unstemmed Is Social Media a Brand Community or a Brand Public?
title_short Is Social Media a Brand Community or a Brand Public?
title_sort is social media a brand community or a brand public
topic interaction
community identification
self-presentation
netnography
url https://www.jstage.jst.go.jp/article/marketing/39/3/39_2020.002/_html/-char/en
work_keys_str_mv AT hisashimari issocialmediaabrandcommunityorabrandpublic