Enabling Patients as Partners on Virtual Teams: A Scoping Review
Developing partnerships among patients and healthcare providers improves quality of virtual care. Successful patient engagement is influenced by digital literacy. Although adults (35–64) with chronic health challenges may be motivated to use virtual services, they may not have the required skills or...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2023-05-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/23743735231177205 |
| _version_ | 1797817201382653952 |
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| author | Sabrina Teles MScOT, MA Vanessa Crudo MScOT Ruheena Sangrar PhD Sylvia Langlois MSc |
| author_facet | Sabrina Teles MScOT, MA Vanessa Crudo MScOT Ruheena Sangrar PhD Sylvia Langlois MSc |
| author_sort | Sabrina Teles MScOT, MA |
| collection | DOAJ |
| description | Developing partnerships among patients and healthcare providers improves quality of virtual care. Successful patient engagement is influenced by digital literacy. Although adults (35–64) with chronic health challenges may be motivated to use virtual services, they may not have the required skills or orientation to effectively participate on their virtual team. This scoping review aimed to identify resources available to enable adults with chronic health challenges to participate as partners on their virtual teams. Peer-reviewed and grey literature data from 2011 to 2022 were searched. A total of 432 peer-reviewed and 357 grey literature sources were retrieved and screened, and 14 and 84 sources, respectively, met the inclusion criteria. Relevant information from the sources was extracted and analyzed in duplicate and synthesized qualitatively. Key findings include (1) virtual workflow processes/frameworks, (2) ‘webside manner’ guidelines which emphasize “the how” as opposed to “the what” of facilitating team interactions, and (3) virtual patient support personnel. Overall, analyses suggest there are persisting gaps to be addressed in synchronous virtual care resources for adults with chronic health challenges. |
| first_indexed | 2024-03-13T08:50:02Z |
| format | Article |
| id | doaj.art-5bf518f644c44d1daf2fd036d143b0f9 |
| institution | Directory Open Access Journal |
| issn | 2374-3743 |
| language | English |
| last_indexed | 2024-03-13T08:50:02Z |
| publishDate | 2023-05-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-5bf518f644c44d1daf2fd036d143b0f92023-05-29T15:03:24ZengSAGE PublishingJournal of Patient Experience2374-37432023-05-011010.1177/23743735231177205Enabling Patients as Partners on Virtual Teams: A Scoping ReviewSabrina Teles MScOT, MA0Vanessa Crudo MScOT1Ruheena Sangrar PhD2Sylvia Langlois MSc3 Department of Occupational Science and Occupational Therapy, Temerty Faculty of Medicine, , Toronto, Canada Department of Occupational Science and Occupational Therapy, Temerty Faculty of Medicine, , Toronto, Canada Department of Occupational Science and Occupational Therapy, Temerty Faculty of Medicine, , Toronto, Canada Centre for Advancing Collaborative Healthcare and Education, University Health Network and University of Toronto, Toronto, CanadaDeveloping partnerships among patients and healthcare providers improves quality of virtual care. Successful patient engagement is influenced by digital literacy. Although adults (35–64) with chronic health challenges may be motivated to use virtual services, they may not have the required skills or orientation to effectively participate on their virtual team. This scoping review aimed to identify resources available to enable adults with chronic health challenges to participate as partners on their virtual teams. Peer-reviewed and grey literature data from 2011 to 2022 were searched. A total of 432 peer-reviewed and 357 grey literature sources were retrieved and screened, and 14 and 84 sources, respectively, met the inclusion criteria. Relevant information from the sources was extracted and analyzed in duplicate and synthesized qualitatively. Key findings include (1) virtual workflow processes/frameworks, (2) ‘webside manner’ guidelines which emphasize “the how” as opposed to “the what” of facilitating team interactions, and (3) virtual patient support personnel. Overall, analyses suggest there are persisting gaps to be addressed in synchronous virtual care resources for adults with chronic health challenges.https://doi.org/10.1177/23743735231177205 |
| spellingShingle | Sabrina Teles MScOT, MA Vanessa Crudo MScOT Ruheena Sangrar PhD Sylvia Langlois MSc Enabling Patients as Partners on Virtual Teams: A Scoping Review Journal of Patient Experience |
| title | Enabling Patients as Partners on Virtual Teams: A Scoping Review |
| title_full | Enabling Patients as Partners on Virtual Teams: A Scoping Review |
| title_fullStr | Enabling Patients as Partners on Virtual Teams: A Scoping Review |
| title_full_unstemmed | Enabling Patients as Partners on Virtual Teams: A Scoping Review |
| title_short | Enabling Patients as Partners on Virtual Teams: A Scoping Review |
| title_sort | enabling patients as partners on virtual teams a scoping review |
| url | https://doi.org/10.1177/23743735231177205 |
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