Antecedents of customer value co-creation in Islamic banking: The role of religiosity, perceived value and behavioral factors

Antecedents of customer value co-creation in Islamic banking: The role of religiosity, perceived value and behavioral factors

AbstractThis study aims to examine some antecedents of customer value co-creation in the Islamic bank industry. It also addresses the role of religiosity, perceived value and behavioral factors on customer value co-creation. This quantitative study used 400 respondents as the sample. Data were colle...

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Bibliographic Details
Main Authors: Abror Abror, Dina Patrisia, Yunita Engriani, Nazirul Mubin Bin Mohd Noor, Maznah Wan Omar, Muhd. Al Hafizh, Vanessa Gaffar, Muthia Roza Linda
Format: Article
Language:English
Published: Taylor & Francis Group 2023-12-01
Series:Cogent Business & Management
Subjects:
customer value co-creation
religiosity
customer commitment
perceived value
satisfaction
Online Access:https://www.tandfonline.com/doi/10.1080/23311975.2023.2259577

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