The Learner Care Dashboard: An Innovation in Student Support
Decades of research suggests that supportive faculty communication improves student retention and progression; however, most communication interventions occurred at on-site universities and were implemented briefly in one or several courses. In this article, we describe the outcomes of a consistent,...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Florida State Open Publishing
2023-04-01
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| Series: | Journal of Postsecondary Student Success |
| Subjects: | |
| Online Access: | https://journals.flvc.org/jpss/article/view/131484 |
| Summary: | Decades of research suggests that supportive faculty communication improves student retention and progression; however, most communication interventions occurred at on-site universities and were implemented briefly in one or several courses. In this article, we describe the outcomes of a consistent, personalized student outreach program implemented in every course and for students’ entire tenure at a fully online university. In 2019, Western Governors University launched a student support program called Learner-Centered Faculty (LCF)—a paradigm that focuses on just-in-time, personalized, student-centered faculty support at scale. We evaluated the impact of LCF on student retention and course completion rates and found that LCF-based intervention improved retention and course completion generally and was particularly beneficial for certain groups of students. In the future, we will examine the mechanisms underlying LCF’s success. |
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| ISSN: | 2769-4879 2769-4887 |