Relationship between Personal Characteristics and Customer Orientation
The customer orientation and performance management are important factors that influence on the performance of the organization in market. Also, personal interaction component of services is often a primary determinant of the customer's overall satisfaction. So, it's necessary that manager...
| Main Author: | |
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| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2004-08-01
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| Series: | Muṭāli̒āt-i Mudīriyyat-i Gardishgarī |
| Online Access: | https://tms.atu.ac.ir/article_4887_7230251ee048daa90327be057296f02c.pdf |
| _version_ | 1797377413310578688 |
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| author | mehri akbari |
| author_facet | mehri akbari |
| author_sort | mehri akbari |
| collection | DOAJ |
| description | The customer orientation and performance management are important factors that influence on the performance of the organization in market. Also, personal interaction component of services is often a primary determinant of the customer's overall satisfaction. So, it's necessary that managers of hotels employ people correctly. The purpose of this research is "to examine the relationships among personality traits, customer orientation and performance rating of service workers within 3-star hotels and up in the city of Tehran". The relationships among variables are tested through the Spearman correlation. Based on the results, the relationships among some personality traits, customer orientation and overall performance rating are meaningful. In conclusion, the prior studies and this research recommend that managers of Iranian hotels hire employees based on their personality traits and place them on the jobs that fit their personalities. |
| first_indexed | 2024-03-08T19:52:13Z |
| format | Article |
| id | doaj.art-5c684ae0fd0d46f9a309e9a3da976952 |
| institution | Directory Open Access Journal |
| issn | 2322-3294 2476-597X |
| language | fas |
| last_indexed | 2024-03-08T19:52:13Z |
| publishDate | 2004-08-01 |
| publisher | Allameh Tabataba'i University Press |
| record_format | Article |
| series | Muṭāli̒āt-i Mudīriyyat-i Gardishgarī |
| spelling | doaj.art-5c684ae0fd0d46f9a309e9a3da9769522023-12-24T07:36:16ZfasAllameh Tabataba'i University PressMuṭāli̒āt-i Mudīriyyat-i Gardishgarī2322-32942476-597X2004-08-01251131344887Relationship between Personal Characteristics and Customer Orientationmehri akbari0کارشناس ارشد مدیریت بازاریابیThe customer orientation and performance management are important factors that influence on the performance of the organization in market. Also, personal interaction component of services is often a primary determinant of the customer's overall satisfaction. So, it's necessary that managers of hotels employ people correctly. The purpose of this research is "to examine the relationships among personality traits, customer orientation and performance rating of service workers within 3-star hotels and up in the city of Tehran". The relationships among variables are tested through the Spearman correlation. Based on the results, the relationships among some personality traits, customer orientation and overall performance rating are meaningful. In conclusion, the prior studies and this research recommend that managers of Iranian hotels hire employees based on their personality traits and place them on the jobs that fit their personalities.https://tms.atu.ac.ir/article_4887_7230251ee048daa90327be057296f02c.pdf |
| spellingShingle | mehri akbari Relationship between Personal Characteristics and Customer Orientation Muṭāli̒āt-i Mudīriyyat-i Gardishgarī |
| title | Relationship between Personal Characteristics and Customer Orientation |
| title_full | Relationship between Personal Characteristics and Customer Orientation |
| title_fullStr | Relationship between Personal Characteristics and Customer Orientation |
| title_full_unstemmed | Relationship between Personal Characteristics and Customer Orientation |
| title_short | Relationship between Personal Characteristics and Customer Orientation |
| title_sort | relationship between personal characteristics and customer orientation |
| url | https://tms.atu.ac.ir/article_4887_7230251ee048daa90327be057296f02c.pdf |
| work_keys_str_mv | AT mehriakbari relationshipbetweenpersonalcharacteristicsandcustomerorientation |