How can we assess the success of information technologies in digital libraries? Empirical evidence from Indonesia
This study attempts to model the factors that affect the system's use, user satisfaction, net benefits, and user loyalty to digital library services. We developed the proposed framework using Delone and McLean's information system success model. A survey instrument was adapted, validated,...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2023-11-01
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| Series: | International Journal of Information Management Data Insights |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2667096823000393 |
| _version_ | 1827591470181253120 |
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| author | Yasir Riady Muhammad Sofwan Mailizar Mailizar Turki Mesfer Alqahtani Lalu Nurul Yaqin Akhmad Habibi |
| author_facet | Yasir Riady Muhammad Sofwan Mailizar Mailizar Turki Mesfer Alqahtani Lalu Nurul Yaqin Akhmad Habibi |
| author_sort | Yasir Riady |
| collection | DOAJ |
| description | This study attempts to model the factors that affect the system's use, user satisfaction, net benefits, and user loyalty to digital library services. We developed the proposed framework using Delone and McLean's information system success model. A survey instrument was adapted, validated, and assessed for reliability. The survey data were gathered from respondents (n. 2105) who are Indonesian open university (IOU) students. We evaluated the validity and reliability of the data by assessing the measurement model. We applied a structural model in the Partial Least Square Structural Equation Modelling (PLS-SEM) to report the path coefficient (β), p-value, and t-value for the main data analysis. Findings inform that all hypotheses were confirmed. Service quality had the most significant role in predicting user satisfaction, and user satisfaction was the most significant predictor of use. In addition, the net benefits variable was mostly affected by use. For user loyalty, the most robust determinant was net benefits. This research elaborates on quality criteria that can be a reference for related stakeholders to improve digital library services, satisfaction, use, net benefits, and user loyalty. |
| first_indexed | 2024-03-09T01:33:10Z |
| format | Article |
| id | doaj.art-5c6f40349e6743d88b54ede7664dcc95 |
| institution | Directory Open Access Journal |
| issn | 2667-0968 |
| language | English |
| last_indexed | 2024-03-09T01:33:10Z |
| publishDate | 2023-11-01 |
| publisher | Elsevier |
| record_format | Article |
| series | International Journal of Information Management Data Insights |
| spelling | doaj.art-5c6f40349e6743d88b54ede7664dcc952023-12-09T06:08:38ZengElsevierInternational Journal of Information Management Data Insights2667-09682023-11-0132100192How can we assess the success of information technologies in digital libraries? Empirical evidence from IndonesiaYasir Riady0Muhammad Sofwan1Mailizar Mailizar2Turki Mesfer Alqahtani3Lalu Nurul Yaqin4Akhmad Habibi5Universitas Terbuka, IndonesiaUniversitas Jambi, IndonesiaUniversitas Syiah Kuala, Indonesia; Corresponding author.Jazan University, Saudi ArabiaUniversiti Brunei Darussalam, Brunei DarussalamUniversitas Jambi, IndonesiaThis study attempts to model the factors that affect the system's use, user satisfaction, net benefits, and user loyalty to digital library services. We developed the proposed framework using Delone and McLean's information system success model. A survey instrument was adapted, validated, and assessed for reliability. The survey data were gathered from respondents (n. 2105) who are Indonesian open university (IOU) students. We evaluated the validity and reliability of the data by assessing the measurement model. We applied a structural model in the Partial Least Square Structural Equation Modelling (PLS-SEM) to report the path coefficient (β), p-value, and t-value for the main data analysis. Findings inform that all hypotheses were confirmed. Service quality had the most significant role in predicting user satisfaction, and user satisfaction was the most significant predictor of use. In addition, the net benefits variable was mostly affected by use. For user loyalty, the most robust determinant was net benefits. This research elaborates on quality criteria that can be a reference for related stakeholders to improve digital library services, satisfaction, use, net benefits, and user loyalty.http://www.sciencedirect.com/science/article/pii/S2667096823000393Actual usageInformation system success modelDigital library systemOpen universityIndonesia |
| spellingShingle | Yasir Riady Muhammad Sofwan Mailizar Mailizar Turki Mesfer Alqahtani Lalu Nurul Yaqin Akhmad Habibi How can we assess the success of information technologies in digital libraries? Empirical evidence from Indonesia International Journal of Information Management Data Insights Actual usage Information system success model Digital library system Open university Indonesia |
| title | How can we assess the success of information technologies in digital libraries? Empirical evidence from Indonesia |
| title_full | How can we assess the success of information technologies in digital libraries? Empirical evidence from Indonesia |
| title_fullStr | How can we assess the success of information technologies in digital libraries? Empirical evidence from Indonesia |
| title_full_unstemmed | How can we assess the success of information technologies in digital libraries? Empirical evidence from Indonesia |
| title_short | How can we assess the success of information technologies in digital libraries? Empirical evidence from Indonesia |
| title_sort | how can we assess the success of information technologies in digital libraries empirical evidence from indonesia |
| topic | Actual usage Information system success model Digital library system Open university Indonesia |
| url | http://www.sciencedirect.com/science/article/pii/S2667096823000393 |
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