Analysis of Factors Affecting Adoption of Mobile Banking Application in Indonesia
The development of information technology makes banking provide mobile banking service applications in Indonesia as an easy, convenient and fast service. However, there are still many customers who do not have a mobile banking account. In addition, the use of currency is still in demand by the socei...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Islam Negeri Syarif Hidayatullah Jakarta
2020-12-01
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| Series: | Esensi: Jurnal Bisnis dan Manajemen |
| Subjects: | |
| Online Access: | http://journal.uinjkt.ac.id/index.php/esensi/article/view/13972 |
| _version_ | 1818448710213828608 |
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| author | Mufingatun Mufingatun Budi Prijanto |
| author_facet | Mufingatun Mufingatun Budi Prijanto |
| author_sort | Mufingatun Mufingatun |
| collection | DOAJ |
| description | The development of information technology makes banking provide mobile banking service applications in Indonesia as an easy, convenient and fast service. However, there are still many customers who do not have a mobile banking account. In addition, the use of currency is still in demand by the soceity. Therefore, the purpose of this study is to determine the factors that influence consumer acceptance in the context of mobile banking applications. This study uses the Unified Theory of Acceptance and Use of Technology (UTAUT2) model which is modified by adding the variable perceived credibility and perceived self-efficacy. This research model was tested using 205 respondents from online surveys in the Jabodetabek, Indonesia. Data was analyzed using Partial Least Square (PLS). Performance expectancy, effort expectancy, social influence has a significant effect on behavioral intention. Performance expectancy is the factor that most influences the behavior intention. Behavioral intention, facilitating condition and habit has a significant effect on reuse behavior. |
| first_indexed | 2024-12-14T20:23:50Z |
| format | Article |
| id | doaj.art-5c911dabd6894073a415c4f9bd0031fb |
| institution | Directory Open Access Journal |
| issn | 2087-2038 2461-1182 |
| language | English |
| last_indexed | 2024-12-14T20:23:50Z |
| publishDate | 2020-12-01 |
| publisher | Universitas Islam Negeri Syarif Hidayatullah Jakarta |
| record_format | Article |
| series | Esensi: Jurnal Bisnis dan Manajemen |
| spelling | doaj.art-5c911dabd6894073a415c4f9bd0031fb2022-12-21T22:48:40ZengUniversitas Islam Negeri Syarif Hidayatullah JakartaEsensi: Jurnal Bisnis dan Manajemen2087-20382461-11822020-12-01101314410.15408/ess.v10i1.139727451Analysis of Factors Affecting Adoption of Mobile Banking Application in IndonesiaMufingatun Mufingatun0Budi Prijanto1Gunadarma UniversityGUNADARMA UNIVERSITYThe development of information technology makes banking provide mobile banking service applications in Indonesia as an easy, convenient and fast service. However, there are still many customers who do not have a mobile banking account. In addition, the use of currency is still in demand by the soceity. Therefore, the purpose of this study is to determine the factors that influence consumer acceptance in the context of mobile banking applications. This study uses the Unified Theory of Acceptance and Use of Technology (UTAUT2) model which is modified by adding the variable perceived credibility and perceived self-efficacy. This research model was tested using 205 respondents from online surveys in the Jabodetabek, Indonesia. Data was analyzed using Partial Least Square (PLS). Performance expectancy, effort expectancy, social influence has a significant effect on behavioral intention. Performance expectancy is the factor that most influences the behavior intention. Behavioral intention, facilitating condition and habit has a significant effect on reuse behavior.http://journal.uinjkt.ac.id/index.php/esensi/article/view/13972mobile banking, utaut2, perceived credibility, perceived self-efficacy |
| spellingShingle | Mufingatun Mufingatun Budi Prijanto Analysis of Factors Affecting Adoption of Mobile Banking Application in Indonesia Esensi: Jurnal Bisnis dan Manajemen mobile banking, utaut2, perceived credibility, perceived self-efficacy |
| title | Analysis of Factors Affecting Adoption of Mobile Banking Application in Indonesia |
| title_full | Analysis of Factors Affecting Adoption of Mobile Banking Application in Indonesia |
| title_fullStr | Analysis of Factors Affecting Adoption of Mobile Banking Application in Indonesia |
| title_full_unstemmed | Analysis of Factors Affecting Adoption of Mobile Banking Application in Indonesia |
| title_short | Analysis of Factors Affecting Adoption of Mobile Banking Application in Indonesia |
| title_sort | analysis of factors affecting adoption of mobile banking application in indonesia |
| topic | mobile banking, utaut2, perceived credibility, perceived self-efficacy |
| url | http://journal.uinjkt.ac.id/index.php/esensi/article/view/13972 |
| work_keys_str_mv | AT mufingatunmufingatun analysisoffactorsaffectingadoptionofmobilebankingapplicationinindonesia AT budiprijanto analysisoffactorsaffectingadoptionofmobilebankingapplicationinindonesia |