| Summary: | Since no Performance Management (PM) systems specific for the hospitality industry seem to exist
in the market, it was decided to evaluate the commercial viability of such a system by developing
one and making it available to hotels in the form of Software as a Service (SaaS). Software deployed
in the cloud, delivered and licensed as a service is becoming increasingly common and accepted in
a business context. Although PM and Decision Support Systems (DSS) are not usually distributed in
the SaaS mode, there are some examples that this is changing. To evaluate the system in both the
technical and business perspectives, a prototype was developed using the Design Science Research
(DSR) methodology and made available to four hotels. The results revealed that hotels were very
satisfied with the system and that building a prototype is a good method to develop and assess PM
systems.
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