Human performance variation analysis: A process for human performance problem solving
Problem-solving ability is a much sought-after trait in executives, especially if it includes the ability to solve human performance problems. This paper proposes a systematic root cause analysis process that effectively and consistently uncovers the root causes of human performance problems and con...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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AOSIS
2009-05-01
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| Series: | SA Journal of Human Resource Management |
| Subjects: | |
| Online Access: | https://sajhrm.co.za/index.php/sajhrm/article/view/174 |
| _version_ | 1818008067379298304 |
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| author | Anerie Rademeyer Yvonne du Plessis Charles H. Kepner |
| author_facet | Anerie Rademeyer Yvonne du Plessis Charles H. Kepner |
| author_sort | Anerie Rademeyer |
| collection | DOAJ |
| description | Problem-solving ability is a much sought-after trait in executives, especially if it includes the ability to solve human performance problems. This paper proposes a systematic root cause analysis process that effectively and consistently uncovers the root causes of human performance problems and controls the causes in a way that prevents the problems from recurring. Applying action research the study brings into being a Human Performance Variation Analysis (HPVA) process, which consists of three phases: (1) performance variation assessment, (2) performance variation analysis, and (3) performance variation resolution. The HPVA provides much-needed capability in solving human performance problems in organisations. |
| first_indexed | 2024-04-14T05:24:17Z |
| format | Article |
| id | doaj.art-5d0089b461a441ab93d92008c2ff30c9 |
| institution | Directory Open Access Journal |
| issn | 1683-7584 2071-078X |
| language | English |
| last_indexed | 2024-04-14T05:24:17Z |
| publishDate | 2009-05-01 |
| publisher | AOSIS |
| record_format | Article |
| series | SA Journal of Human Resource Management |
| spelling | doaj.art-5d0089b461a441ab93d92008c2ff30c92022-12-22T02:10:02ZengAOSISSA Journal of Human Resource Management1683-75842071-078X2009-05-0171e1e910.4102/sajhrm.v7i1.174137Human performance variation analysis: A process for human performance problem solvingAnerie Rademeyer0Yvonne du Plessis1Charles H. Kepner2University of PretoriaUniversity of PretoriaUniversiteit van PretoriaProblem-solving ability is a much sought-after trait in executives, especially if it includes the ability to solve human performance problems. This paper proposes a systematic root cause analysis process that effectively and consistently uncovers the root causes of human performance problems and controls the causes in a way that prevents the problems from recurring. Applying action research the study brings into being a Human Performance Variation Analysis (HPVA) process, which consists of three phases: (1) performance variation assessment, (2) performance variation analysis, and (3) performance variation resolution. The HPVA provides much-needed capability in solving human performance problems in organisations.https://sajhrm.co.za/index.php/sajhrm/article/view/174root cause analysishuman performance assessmenthuman performance resolutionhuman performance improvementperformance management |
| spellingShingle | Anerie Rademeyer Yvonne du Plessis Charles H. Kepner Human performance variation analysis: A process for human performance problem solving SA Journal of Human Resource Management root cause analysis human performance assessment human performance resolution human performance improvement performance management |
| title | Human performance variation analysis: A process for human performance problem solving |
| title_full | Human performance variation analysis: A process for human performance problem solving |
| title_fullStr | Human performance variation analysis: A process for human performance problem solving |
| title_full_unstemmed | Human performance variation analysis: A process for human performance problem solving |
| title_short | Human performance variation analysis: A process for human performance problem solving |
| title_sort | human performance variation analysis a process for human performance problem solving |
| topic | root cause analysis human performance assessment human performance resolution human performance improvement performance management |
| url | https://sajhrm.co.za/index.php/sajhrm/article/view/174 |
| work_keys_str_mv | AT anerierademeyer humanperformancevariationanalysisaprocessforhumanperformanceproblemsolving AT yvonneduplessis humanperformancevariationanalysisaprocessforhumanperformanceproblemsolving AT charleshkepner humanperformancevariationanalysisaprocessforhumanperformanceproblemsolving |