Using a multidisciplinary data approach to operationalize an experience framework

Using a multidisciplinary data approach to operationalize an experience framework

Like many healthcare organizations, Baylor Scott & White Health (BSWH) is awash with data. Often, this data is used in siloed departments to monitor safety and quality, make local business decisions, and motivate staff to improve processes to achieve sustained excellence and market share. As mar...

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Bibliographic Details
Main Authors: Kevin Spera, Garrett Holmes, Sunni Barnes
Format: Article
Language:English
Published: The Beryl Institute 2021-11-01
Series:Patient Experience Journal
Subjects:
patient experience
operational improvement
customer loyalty
data driven
consumer analytics
consumer engagement
hcahps
employee engagement
patient safety
quality of care
ndnqi
patient satisfaction
Online Access:https://pxjournal.org/journal/vol8/iss3/18

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