The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes
Our prior research showed that patient experience—as reported by Google, Yelp, and the Hospital Consumer Assessment of Healthcare Providers and Systems survey—is associated with health outcomes. Upon learning that COVID-19 mortality rates differed among U.S. geographic areas, we sought to determine...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-05-01
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| Series: | Healthcare |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2227-9032/11/10/1411 |
| _version_ | 1797599945818112000 |
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| author | Jonathan Stanley Mark Hensley Ronald King Neil Baum |
| author_facet | Jonathan Stanley Mark Hensley Ronald King Neil Baum |
| author_sort | Jonathan Stanley |
| collection | DOAJ |
| description | Our prior research showed that patient experience—as reported by Google, Yelp, and the Hospital Consumer Assessment of Healthcare Providers and Systems survey—is associated with health outcomes. Upon learning that COVID-19 mortality rates differed among U.S. geographic areas, we sought to determine if COVID-19 outcomes were associated with patient experience. We reviewed daily, U.S.-county-level-accrued COVID-19 infections and deaths during the first year of the pandemic using each locality’s mean online patient review rating, correcting for county-level demographic factors. We found doctor star ratings were significantly associated with COVID-19 outcomes. We estimated the absolute risk reduction (ARR) and relative risk reduction (RRR) for each outcome by comparing the real-world-observed outcomes, observed with the mean star rating, to the outcomes predicted by our model with a 0.3 unit higher average star rating. Geographic areas with higher patient satisfaction online review ratings in our models had substantially better COVID-19 outcomes. Our models predict that, had medical practices nationwide maintained a 4-star average online review rating—a 0.3-star increase above the current national average—the U.S may have experienced a nearly 11% lower COVID-19 infection rate and a nearly 17% lower death rate among those infected. |
| first_indexed | 2024-03-11T03:41:31Z |
| format | Article |
| id | doaj.art-5d1442a9c62049fb9e4e1dab1b8eb7ce |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-11T03:41:31Z |
| publishDate | 2023-05-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-5d1442a9c62049fb9e4e1dab1b8eb7ce2023-11-18T01:31:56ZengMDPI AGHealthcare2227-90322023-05-011110141110.3390/healthcare11101411The Relationship between Internet Patient Satisfaction Ratings and COVID-19 OutcomesJonathan Stanley0Mark Hensley1Ronald King2Neil Baum3Vanguard Communications, Denver, CO 80205, USAHensley Biostats, Seattle, WA 98102, USAVanguard Communications, Denver, CO 80205, USATulane Medical School, Tulane University, New Orleans, LA 70112, USAOur prior research showed that patient experience—as reported by Google, Yelp, and the Hospital Consumer Assessment of Healthcare Providers and Systems survey—is associated with health outcomes. Upon learning that COVID-19 mortality rates differed among U.S. geographic areas, we sought to determine if COVID-19 outcomes were associated with patient experience. We reviewed daily, U.S.-county-level-accrued COVID-19 infections and deaths during the first year of the pandemic using each locality’s mean online patient review rating, correcting for county-level demographic factors. We found doctor star ratings were significantly associated with COVID-19 outcomes. We estimated the absolute risk reduction (ARR) and relative risk reduction (RRR) for each outcome by comparing the real-world-observed outcomes, observed with the mean star rating, to the outcomes predicted by our model with a 0.3 unit higher average star rating. Geographic areas with higher patient satisfaction online review ratings in our models had substantially better COVID-19 outcomes. Our models predict that, had medical practices nationwide maintained a 4-star average online review rating—a 0.3-star increase above the current national average—the U.S may have experienced a nearly 11% lower COVID-19 infection rate and a nearly 17% lower death rate among those infected.https://www.mdpi.com/2227-9032/11/10/1411COVID-19patient-reported outcomespatient satisfaction ratingsonline reviewshealthcare outcomes |
| spellingShingle | Jonathan Stanley Mark Hensley Ronald King Neil Baum The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes Healthcare COVID-19 patient-reported outcomes patient satisfaction ratings online reviews healthcare outcomes |
| title | The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes |
| title_full | The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes |
| title_fullStr | The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes |
| title_full_unstemmed | The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes |
| title_short | The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes |
| title_sort | relationship between internet patient satisfaction ratings and covid 19 outcomes |
| topic | COVID-19 patient-reported outcomes patient satisfaction ratings online reviews healthcare outcomes |
| url | https://www.mdpi.com/2227-9032/11/10/1411 |
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