Estimation of electronic programme guide use behaviour based on the switching cost evaluation

In this article we define a new technology acceptance research model which considers the comparison of two technology solutions that an individual can use. The model estimates the usage of the observed solution based on the cost of switching from the reference solution (typically a standard or older...

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Main Authors: Domagoj Frank, Ivan Budimir, Marin Milković
Format: Article
Language:English
Published: University North 2018-01-01
Series:Tehnički Glasnik
Subjects:
Online Access:https://hrcak.srce.hr/file/308868
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author Domagoj Frank
Ivan Budimir
Marin Milković
author_facet Domagoj Frank
Ivan Budimir
Marin Milković
author_sort Domagoj Frank
collection DOAJ
description In this article we define a new technology acceptance research model which considers the comparison of two technology solutions that an individual can use. The model estimates the usage of the observed solution based on the cost of switching from the reference solution (typically a standard or older solution) to the observed solution, considering the fact that the cost of switching is caused by a difference of facilitating conditions, habit and the intention to use between the reference and observed solutions. For evaluation purposes, we observed the costs of switching from teletext use to the use of the electronic programme guide (EPG on the subset of n = 82 respondents and interpreted 77.2% of the variance, which demonstrates the high quality of the model. Evaluation results indicate that the primary obstacle to switching from teletext to EPG usage arises from the individuals’ perception whether they have more or less of the necessary resources to use the EPG in comparison to the resources they have at their disposition in case of teletext use, and the second ranked switching cost is caused by a difference in habit.
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spelling doaj.art-5de5865eb8da4172bab8608a57d554952024-04-15T15:09:55ZengUniversity NorthTehnički Glasnik1846-61681848-55882018-01-0112420421010.31803/tg-20180830160131Estimation of electronic programme guide use behaviour based on the switching cost evaluationDomagoj Frank0Ivan Budimir1Marin Milković2University North, Trg dr. Žarka Dolinara 1, 48000 Koprivnica, CroatiaFaculty of Graphic Arts, Getaldićeva ul. 2, 10 000 Zagreb, CroatiaUniversity North, Trg dr. Žarka Dolinara 1, 48000 Koprivnica, CroatiaIn this article we define a new technology acceptance research model which considers the comparison of two technology solutions that an individual can use. The model estimates the usage of the observed solution based on the cost of switching from the reference solution (typically a standard or older solution) to the observed solution, considering the fact that the cost of switching is caused by a difference of facilitating conditions, habit and the intention to use between the reference and observed solutions. For evaluation purposes, we observed the costs of switching from teletext use to the use of the electronic programme guide (EPG on the subset of n = 82 respondents and interpreted 77.2% of the variance, which demonstrates the high quality of the model. Evaluation results indicate that the primary obstacle to switching from teletext to EPG usage arises from the individuals’ perception whether they have more or less of the necessary resources to use the EPG in comparison to the resources they have at their disposition in case of teletext use, and the second ranked switching cost is caused by a difference in habit.https://hrcak.srce.hr/file/308868electronic programme guidelazy user theoryswitching coststechnology acceptanceteletextUTAUT2
spellingShingle Domagoj Frank
Ivan Budimir
Marin Milković
Estimation of electronic programme guide use behaviour based on the switching cost evaluation
Tehnički Glasnik
electronic programme guide
lazy user theory
switching costs
technology acceptance
teletext
UTAUT2
title Estimation of electronic programme guide use behaviour based on the switching cost evaluation
title_full Estimation of electronic programme guide use behaviour based on the switching cost evaluation
title_fullStr Estimation of electronic programme guide use behaviour based on the switching cost evaluation
title_full_unstemmed Estimation of electronic programme guide use behaviour based on the switching cost evaluation
title_short Estimation of electronic programme guide use behaviour based on the switching cost evaluation
title_sort estimation of electronic programme guide use behaviour based on the switching cost evaluation
topic electronic programme guide
lazy user theory
switching costs
technology acceptance
teletext
UTAUT2
url https://hrcak.srce.hr/file/308868
work_keys_str_mv AT domagojfrank estimationofelectronicprogrammeguideusebehaviourbasedontheswitchingcostevaluation
AT ivanbudimir estimationofelectronicprogrammeguideusebehaviourbasedontheswitchingcostevaluation
AT marinmilkovic estimationofelectronicprogrammeguideusebehaviourbasedontheswitchingcostevaluation