| Summary: | This research aims to know the servqual Front Office, servqual Housekeeping and servqual Food and
Beverage effect on customer satisfaction or guests staying at LPP Garden Hotel Yogyakarta. Samples
taken in this study is 75 respondents randomly drawn from guests staying at LPP Garden Hotel.
Analysis of the data in this study is Inferential analysis conducted based on the test results of
structural models. From the analysis of the coefficient of determination (R ²), note that guest
satisfaction influenced by servqual Front Office, Housekeeping and servqual Food and Beverage
amounted to 51.30%, and the remaining 48.70% influenced by other factors not included in the model,
whereas the coefficient parameter servqual Front Office, Housekeeping and servqual Food and
Beverage simultaneously affect the satisfaction that is equal to 0.494, meaning that the higher the
coefficient parameter close to the higher guest satisfaction. The t- test based on statistics showing that
servqual Front Office, servqual Housekeeping and servqual Food and Beverage simultaneously
significantly affect satisfaction where t-statistic 4.391> t-table 1.66, its mean that Hypothesis is
accepted.
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