Revealing insights of users’ perception: an approach to evaluate wearable products based on emotions

The wearable product market is growing rapidly and is full of products with similar functions and features. Engaging users at an emotional level may be the key to differentiating a product and encouraging long-term use. While researchers have proposed various design approaches to realize design qual...

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Main Authors: Ting Liao, Kesler Tanner, Erin Faith MacDonald
Format: Article
Language:English
Published: Cambridge University Press 2020-01-01
Series:Design Science
Subjects:
Online Access:https://www.cambridge.org/core/product/identifier/S2053470120000074/type/journal_article
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author Ting Liao
Kesler Tanner
Erin Faith MacDonald
author_facet Ting Liao
Kesler Tanner
Erin Faith MacDonald
author_sort Ting Liao
collection DOAJ
description The wearable product market is growing rapidly and is full of products with similar functions and features. Engaging users at an emotional level may be the key to differentiating a product and encouraging long-term use. While researchers have proposed various design approaches to realize design qualities for wearable devices, emotional needs are often extracted by analysis-heavy methods and disconnected in the design process. To bridge this gap, we developed a new approach that uses a two-axis interactive collage tool for users to compare and evaluate wearable products with targeted emotion-related descriptive words. This approach enabled designers to explore how users perceive products and identify types of emotions that were associated with users’ preferences for and perception of the product’s form and visible characteristics. The example study demonstrated this approach by exploring the relationships between product characteristics and design goals, such as user comfort, user delight, and perceived product usefulness. The results showed that products that resemble clothing were perceived as more delightful and comfortable. The approach can be further used to explore other design concepts or goals.
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spelling doaj.art-5f4cbe6372894d71b1f2338e48bfc5932023-03-09T12:32:01ZengCambridge University PressDesign Science2053-47012020-01-01610.1017/dsj.2020.7Revealing insights of users’ perception: an approach to evaluate wearable products based on emotionsTing Liao0https://orcid.org/0000-0003-1786-8706Kesler Tanner1Erin Faith MacDonald2https://orcid.org/0000-0002-8006-5183Stanford University, Mechanical Engineering, Stanford, California, 94305-6104, USAStanford University, Computer Science, Stanford, CaliforniaStanford University, Mechanical Engineering, Stanford, California, 94305-6104, USAThe wearable product market is growing rapidly and is full of products with similar functions and features. Engaging users at an emotional level may be the key to differentiating a product and encouraging long-term use. While researchers have proposed various design approaches to realize design qualities for wearable devices, emotional needs are often extracted by analysis-heavy methods and disconnected in the design process. To bridge this gap, we developed a new approach that uses a two-axis interactive collage tool for users to compare and evaluate wearable products with targeted emotion-related descriptive words. This approach enabled designers to explore how users perceive products and identify types of emotions that were associated with users’ preferences for and perception of the product’s form and visible characteristics. The example study demonstrated this approach by exploring the relationships between product characteristics and design goals, such as user comfort, user delight, and perceived product usefulness. The results showed that products that resemble clothing were perceived as more delightful and comfortable. The approach can be further used to explore other design concepts or goals.https://www.cambridge.org/core/product/identifier/S2053470120000074/type/journal_articlewearable designproduct evaluationproduct perceptiondesign for emotions
spellingShingle Ting Liao
Kesler Tanner
Erin Faith MacDonald
Revealing insights of users’ perception: an approach to evaluate wearable products based on emotions
Design Science
wearable design
product evaluation
product perception
design for emotions
title Revealing insights of users’ perception: an approach to evaluate wearable products based on emotions
title_full Revealing insights of users’ perception: an approach to evaluate wearable products based on emotions
title_fullStr Revealing insights of users’ perception: an approach to evaluate wearable products based on emotions
title_full_unstemmed Revealing insights of users’ perception: an approach to evaluate wearable products based on emotions
title_short Revealing insights of users’ perception: an approach to evaluate wearable products based on emotions
title_sort revealing insights of users perception an approach to evaluate wearable products based on emotions
topic wearable design
product evaluation
product perception
design for emotions
url https://www.cambridge.org/core/product/identifier/S2053470120000074/type/journal_article
work_keys_str_mv AT tingliao revealinginsightsofusersperceptionanapproachtoevaluatewearableproductsbasedonemotions
AT keslertanner revealinginsightsofusersperceptionanapproachtoevaluatewearableproductsbasedonemotions
AT erinfaithmacdonald revealinginsightsofusersperceptionanapproachtoevaluatewearableproductsbasedonemotions