Prototyping a Chatbot for Student Supervision in a Pre-Registration Process
Developing a chatbot becomes a challenging task when it is built from scratch and independent of any Software as a Service (SaaS). Inspired by the idea of freeing lecturers from the burden of answering the same questions repetitively during the pre-registration process, this research has succeeded i...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Bina Nusantara University
2018-10-01
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| Series: | CommIT Journal |
| Subjects: | |
| Online Access: | https://journal.binus.ac.id/index.php/commit/article/view/4813 |
| _version_ | 1827836292520476672 |
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| author | Lucia Dwi Krisnawati Bill Edward Butar-Butar Gloria Virginia |
| author_facet | Lucia Dwi Krisnawati Bill Edward Butar-Butar Gloria Virginia |
| author_sort | Lucia Dwi Krisnawati |
| collection | DOAJ |
| description | Developing a chatbot becomes a challenging task when it is built from scratch and independent of any Software as a Service (SaaS). Inspired by the idea of freeing lecturers from the burden of answering the same questions repetitively during the pre-registration process, this research has succeeded in building a textbased chatbot system. Further, this research has proved that the combination of keyword spotting technique for the Language Understanding component, Finite-State Transducer (FST) for the Dialogue Management, rulebased keyword matching for language generation, and the system-in-the-loop paradigm for system validation can produce an efficient chatbot. The chatbot efficiency is high enough as its score on Concept Efficiency (CE) reaches 0.946. It shows that users do not need to repeat their utterances several times to be understood. The chatbot performance on recognizing new concepts introduced by users is also more than satisfactory which is presented by its Query Density (QD) score of 0.80. |
| first_indexed | 2024-03-12T06:24:53Z |
| format | Article |
| id | doaj.art-5fc0f5d8986947e6b88ed3101251ccf4 |
| institution | Directory Open Access Journal |
| issn | 1979-2484 2460-7010 |
| language | English |
| last_indexed | 2024-03-12T06:24:53Z |
| publishDate | 2018-10-01 |
| publisher | Bina Nusantara University |
| record_format | Article |
| series | CommIT Journal |
| spelling | doaj.art-5fc0f5d8986947e6b88ed3101251ccf42023-09-03T01:58:40ZengBina Nusantara UniversityCommIT Journal1979-24842460-70102018-10-01122879610.21512/commit.v12i2.48133415Prototyping a Chatbot for Student Supervision in a Pre-Registration ProcessLucia Dwi Krisnawati0Bill Edward Butar-ButarGloria Virginia1IT Department, Duta Wacana Christian University Yogyakarta, IndonesiaIt Department Duta Wacana Christian University Yogyakarta IndonesiaDeveloping a chatbot becomes a challenging task when it is built from scratch and independent of any Software as a Service (SaaS). Inspired by the idea of freeing lecturers from the burden of answering the same questions repetitively during the pre-registration process, this research has succeeded in building a textbased chatbot system. Further, this research has proved that the combination of keyword spotting technique for the Language Understanding component, Finite-State Transducer (FST) for the Dialogue Management, rulebased keyword matching for language generation, and the system-in-the-loop paradigm for system validation can produce an efficient chatbot. The chatbot efficiency is high enough as its score on Concept Efficiency (CE) reaches 0.946. It shows that users do not need to repeat their utterances several times to be understood. The chatbot performance on recognizing new concepts introduced by users is also more than satisfactory which is presented by its Query Density (QD) score of 0.80.https://journal.binus.ac.id/index.php/commit/article/view/4813Chatbots, Dialogue System, Keyword- Spotting Technique, Transducer |
| spellingShingle | Lucia Dwi Krisnawati Bill Edward Butar-Butar Gloria Virginia Prototyping a Chatbot for Student Supervision in a Pre-Registration Process CommIT Journal Chatbots, Dialogue System, Keyword- Spotting Technique, Transducer |
| title | Prototyping a Chatbot for Student Supervision in a Pre-Registration Process |
| title_full | Prototyping a Chatbot for Student Supervision in a Pre-Registration Process |
| title_fullStr | Prototyping a Chatbot for Student Supervision in a Pre-Registration Process |
| title_full_unstemmed | Prototyping a Chatbot for Student Supervision in a Pre-Registration Process |
| title_short | Prototyping a Chatbot for Student Supervision in a Pre-Registration Process |
| title_sort | prototyping a chatbot for student supervision in a pre registration process |
| topic | Chatbots, Dialogue System, Keyword- Spotting Technique, Transducer |
| url | https://journal.binus.ac.id/index.php/commit/article/view/4813 |
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