Citizens’ Opinion on Governmental Response to COVID-19 Outbreak: A Qualitative Study from Iran

Studying the people’s expectations of government measures to control and manage the coronavirus disease 2019 (COVID-19) can help to prepare for future crises. This study aimed to investigate the opinion of the Iranian people on authorities’ management during a crisis, such as the COVID-19 pandemic....

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Main Authors: Kamran Bagheri Lankarani PhD, Behnam Honarvar MD, Ahmad Kalateh Sadati PhD, Mohammad Reza Rahmanian Haghighi MA
Format: Article
Language:English
Published: SAGE Publishing 2021-06-01
Series:Inquiry: The Journal of Health Care Organization, Provision, and Financing
Online Access:https://doi.org/10.1177/00469580211024906
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author Kamran Bagheri Lankarani PhD
Behnam Honarvar MD
Ahmad Kalateh Sadati PhD
Mohammad Reza Rahmanian Haghighi MA
author_facet Kamran Bagheri Lankarani PhD
Behnam Honarvar MD
Ahmad Kalateh Sadati PhD
Mohammad Reza Rahmanian Haghighi MA
author_sort Kamran Bagheri Lankarani PhD
collection DOAJ
description Studying the people’s expectations of government measures to control and manage the coronavirus disease 2019 (COVID-19) can help to prepare for future crises. This study aimed to investigate the opinion of the Iranian people on authorities’ management during a crisis, such as the COVID-19 pandemic. This qualitative study was conducted on 70 Iranian citizens in Shiraz to explore their opinion about the government response to the COVID-19 outbreak in February and March 2020. Based on saturation criteria, the data was collected by 1 open-end question: “What is your attitude toward the readiness of the officials and government in this epidemic?” Thematic analysis was conducted to explore themes. At the first step of the outbreak, people had critical opinions on their authorities’ management. Four themes were studied, including trust and responsiveness, policymaking during a health crisis, economic management, and epidemic management. Although the citizens’ expectation is dynamic, our study showed that there are still high demands from citizens toward the authorities, even in a new crisis that was not perceived before. One of the best ways to respond to these demands is appropriate risk communication.
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spelling doaj.art-5fdbf85dcff64d46a3948ad96a9fe8ef2022-12-21T23:08:23ZengSAGE PublishingInquiry: The Journal of Health Care Organization, Provision, and Financing0046-95801945-72432021-06-015810.1177/00469580211024906Citizens’ Opinion on Governmental Response to COVID-19 Outbreak: A Qualitative Study from IranKamran Bagheri Lankarani PhD0Behnam Honarvar MD1Ahmad Kalateh Sadati PhD2Mohammad Reza Rahmanian Haghighi MA3Shiraz University of Medical Sciences, Shiraz, IranShiraz University of Medical Sciences, Shiraz, IranYazd University, Yazd, IranShiraz University of Medical Sciences, Shiraz, IranStudying the people’s expectations of government measures to control and manage the coronavirus disease 2019 (COVID-19) can help to prepare for future crises. This study aimed to investigate the opinion of the Iranian people on authorities’ management during a crisis, such as the COVID-19 pandemic. This qualitative study was conducted on 70 Iranian citizens in Shiraz to explore their opinion about the government response to the COVID-19 outbreak in February and March 2020. Based on saturation criteria, the data was collected by 1 open-end question: “What is your attitude toward the readiness of the officials and government in this epidemic?” Thematic analysis was conducted to explore themes. At the first step of the outbreak, people had critical opinions on their authorities’ management. Four themes were studied, including trust and responsiveness, policymaking during a health crisis, economic management, and epidemic management. Although the citizens’ expectation is dynamic, our study showed that there are still high demands from citizens toward the authorities, even in a new crisis that was not perceived before. One of the best ways to respond to these demands is appropriate risk communication.https://doi.org/10.1177/00469580211024906
spellingShingle Kamran Bagheri Lankarani PhD
Behnam Honarvar MD
Ahmad Kalateh Sadati PhD
Mohammad Reza Rahmanian Haghighi MA
Citizens’ Opinion on Governmental Response to COVID-19 Outbreak: A Qualitative Study from Iran
Inquiry: The Journal of Health Care Organization, Provision, and Financing
title Citizens’ Opinion on Governmental Response to COVID-19 Outbreak: A Qualitative Study from Iran
title_full Citizens’ Opinion on Governmental Response to COVID-19 Outbreak: A Qualitative Study from Iran
title_fullStr Citizens’ Opinion on Governmental Response to COVID-19 Outbreak: A Qualitative Study from Iran
title_full_unstemmed Citizens’ Opinion on Governmental Response to COVID-19 Outbreak: A Qualitative Study from Iran
title_short Citizens’ Opinion on Governmental Response to COVID-19 Outbreak: A Qualitative Study from Iran
title_sort citizens opinion on governmental response to covid 19 outbreak a qualitative study from iran
url https://doi.org/10.1177/00469580211024906
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