Increased Revenue From Averted Missed Appointments Following Telemedicine Adoption at a Large Federally Qualified Health Center
This study examined savings from averted missed appointments following telemedicine adoption. Data were obtained from a large Federally Qualified Health Center in Texas during the early pandemic months. Patient encounters fell into one of three categories: (1) in-person visit, (2) telemedicine alone...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2022-09-01
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| Series: | Health Services Insights |
| Online Access: | https://doi.org/10.1177/11786329221125409 |
| _version_ | 1828110382083866624 |
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| author | Omolola E. Adepoju Tracy Angelocci Omar Matuk-Villazon |
| author_facet | Omolola E. Adepoju Tracy Angelocci Omar Matuk-Villazon |
| author_sort | Omolola E. Adepoju |
| collection | DOAJ |
| description | This study examined savings from averted missed appointments following telemedicine adoption. Data were obtained from a large Federally Qualified Health Center in Texas during the early pandemic months. Patient encounters fell into one of three categories: (1) in-person visit, (2) telemedicine alone with no support team engagement, and (3) telemedicine with previsit support team engagement for device and connectivity testing. Our findings revealed that in-person visits had a 21% missed appointment rate compared to 19% for telemedicine alone and 15% for telemedicine with previsit support. Translating the reductions following both telemedicine encounters into net reimbursement, telemedicine alone saved the Federally Qualified Health Center $16 444 per month, while telemedicine + support team reduced missed appointments and saved the clinic an additional $29 134. The revenue from averted missed appointments totaled $45 578 per month. In conclusion, telemedicine reduced missed appointments, and these averted missed appointments translated into cost-savings. Savings were more pronounced with the implementation of a support team that conducted previsit device and connectivity testing. |
| first_indexed | 2024-04-11T11:18:17Z |
| format | Article |
| id | doaj.art-5fe44aaf862a4829ae86c2a1a0f894c1 |
| institution | Directory Open Access Journal |
| issn | 1178-6329 |
| language | English |
| last_indexed | 2024-04-11T11:18:17Z |
| publishDate | 2022-09-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Health Services Insights |
| spelling | doaj.art-5fe44aaf862a4829ae86c2a1a0f894c12022-12-22T04:27:09ZengSAGE PublishingHealth Services Insights1178-63292022-09-011510.1177/11786329221125409Increased Revenue From Averted Missed Appointments Following Telemedicine Adoption at a Large Federally Qualified Health CenterOmolola E. Adepoju0Tracy Angelocci1Omar Matuk-Villazon2Humana Integrated Health System Sciences Institute, Houston, TX, USALone Star Circle of Care, Georgetown, TX, USAUniversity of Houston College of Medicine, Houston, TX, USAThis study examined savings from averted missed appointments following telemedicine adoption. Data were obtained from a large Federally Qualified Health Center in Texas during the early pandemic months. Patient encounters fell into one of three categories: (1) in-person visit, (2) telemedicine alone with no support team engagement, and (3) telemedicine with previsit support team engagement for device and connectivity testing. Our findings revealed that in-person visits had a 21% missed appointment rate compared to 19% for telemedicine alone and 15% for telemedicine with previsit support. Translating the reductions following both telemedicine encounters into net reimbursement, telemedicine alone saved the Federally Qualified Health Center $16 444 per month, while telemedicine + support team reduced missed appointments and saved the clinic an additional $29 134. The revenue from averted missed appointments totaled $45 578 per month. In conclusion, telemedicine reduced missed appointments, and these averted missed appointments translated into cost-savings. Savings were more pronounced with the implementation of a support team that conducted previsit device and connectivity testing.https://doi.org/10.1177/11786329221125409 |
| spellingShingle | Omolola E. Adepoju Tracy Angelocci Omar Matuk-Villazon Increased Revenue From Averted Missed Appointments Following Telemedicine Adoption at a Large Federally Qualified Health Center Health Services Insights |
| title | Increased Revenue From Averted Missed Appointments Following Telemedicine Adoption at a Large Federally Qualified Health Center |
| title_full | Increased Revenue From Averted Missed Appointments Following Telemedicine Adoption at a Large Federally Qualified Health Center |
| title_fullStr | Increased Revenue From Averted Missed Appointments Following Telemedicine Adoption at a Large Federally Qualified Health Center |
| title_full_unstemmed | Increased Revenue From Averted Missed Appointments Following Telemedicine Adoption at a Large Federally Qualified Health Center |
| title_short | Increased Revenue From Averted Missed Appointments Following Telemedicine Adoption at a Large Federally Qualified Health Center |
| title_sort | increased revenue from averted missed appointments following telemedicine adoption at a large federally qualified health center |
| url | https://doi.org/10.1177/11786329221125409 |
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