A System to Support Diverse Social Program Management
BackgroundSocial programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenge...
| Main Authors: | , , , , , , , , |
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| Format: | Article |
| Language: | English |
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JMIR Publications
2021-08-01
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| Series: | JMIR Medical Informatics |
| Online Access: | https://medinform.jmir.org/2021/8/e23219 |
| _version_ | 1797735736890359808 |
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| author | Mollie McKillop Jane Snowdon Van C Willis Shira Alevy Rubina Rizvi Karen Rewalt Charlyne Lefebvre-Paillé William Kassler Gretchen Purcell Jackson |
| author_facet | Mollie McKillop Jane Snowdon Van C Willis Shira Alevy Rubina Rizvi Karen Rewalt Charlyne Lefebvre-Paillé William Kassler Gretchen Purcell Jackson |
| author_sort | Mollie McKillop |
| collection | DOAJ |
| description |
BackgroundSocial programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits.
ObjectiveWe aim to explore how an information system designed for social programs helps deliver services effectively and efficiently across diverse programs.
MethodsThis viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services through a wide range of social programs and lessons learned from implementing SPM across diverse settings. We explored usage data to inform the engagement and impact of SPM on the efficient and effective delivery of services.
ResultsThe features and functionalities of SPM seem to support the goals of social programs. We found that SPM provides fundamental management processes and configurable program-specific components to support social program administration; has been used by more than 280,000 caseworkers serving more than 30 million people in 13 countries; contains features designed to meet specific user requirements; supports secure information sharing and collaboration through data standardization and aggregation; and offers configurability and flexibility, which are important for digital transformation and organizational change.
ConclusionsSPM is a user-centered, configurable, and flexible system for managing social program workflows. |
| first_indexed | 2024-03-12T13:03:25Z |
| format | Article |
| id | doaj.art-5fe5401da8a04d6485c5a1ab13421238 |
| institution | Directory Open Access Journal |
| issn | 2291-9694 |
| language | English |
| last_indexed | 2024-03-12T13:03:25Z |
| publishDate | 2021-08-01 |
| publisher | JMIR Publications |
| record_format | Article |
| series | JMIR Medical Informatics |
| spelling | doaj.art-5fe5401da8a04d6485c5a1ab134212382023-08-28T18:42:11ZengJMIR PublicationsJMIR Medical Informatics2291-96942021-08-0198e2321910.2196/23219A System to Support Diverse Social Program ManagementMollie McKillophttps://orcid.org/0000-0002-4805-5989Jane Snowdonhttps://orcid.org/0000-0001-7064-9305Van C Willishttps://orcid.org/0000-0001-5577-0545Shira Alevyhttps://orcid.org/0000-0002-7006-4128Rubina Rizvihttps://orcid.org/0000-0001-9432-3086Karen Rewalthttps://orcid.org/0000-0002-0798-6824Charlyne Lefebvre-Pailléhttps://orcid.org/0000-0002-8642-6269William Kasslerhttps://orcid.org/0000-0003-0238-0898Gretchen Purcell Jacksonhttps://orcid.org/0000-0002-3242-8058 BackgroundSocial programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits. ObjectiveWe aim to explore how an information system designed for social programs helps deliver services effectively and efficiently across diverse programs. MethodsThis viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services through a wide range of social programs and lessons learned from implementing SPM across diverse settings. We explored usage data to inform the engagement and impact of SPM on the efficient and effective delivery of services. ResultsThe features and functionalities of SPM seem to support the goals of social programs. We found that SPM provides fundamental management processes and configurable program-specific components to support social program administration; has been used by more than 280,000 caseworkers serving more than 30 million people in 13 countries; contains features designed to meet specific user requirements; supports secure information sharing and collaboration through data standardization and aggregation; and offers configurability and flexibility, which are important for digital transformation and organizational change. ConclusionsSPM is a user-centered, configurable, and flexible system for managing social program workflows.https://medinform.jmir.org/2021/8/e23219 |
| spellingShingle | Mollie McKillop Jane Snowdon Van C Willis Shira Alevy Rubina Rizvi Karen Rewalt Charlyne Lefebvre-Paillé William Kassler Gretchen Purcell Jackson A System to Support Diverse Social Program Management JMIR Medical Informatics |
| title | A System to Support Diverse Social Program Management |
| title_full | A System to Support Diverse Social Program Management |
| title_fullStr | A System to Support Diverse Social Program Management |
| title_full_unstemmed | A System to Support Diverse Social Program Management |
| title_short | A System to Support Diverse Social Program Management |
| title_sort | system to support diverse social program management |
| url | https://medinform.jmir.org/2021/8/e23219 |
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