Service Quality and Trust as Predictors of Online Purchasing Decisions Mediated by Perceived Risk
Online purchasing decision-making is currently faced with a lack of trust from consumers as a result of the inability of marketers to deliver services satisfactorily, which results in the emergence of risk perceptions in purchases. This study aimed to determine how the effect of seller service qual...
| Principais autores: | , , |
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| Formato: | Artigo |
| Idioma: | English |
| Publicado em: |
Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University
2023-06-01
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| coleção: | Journal of Consumer Sciences |
| Assuntos: | |
| Acesso em linha: | https://journal.ipb.ac.id/index.php/jcs/article/view/46875 |