Innovative platforms for more compliant Smart Cities: A case study
The quality of public services provided to citizens through information and communication technologies has emerged as one of the key points of public administration reform. In Italy, many legislative measures have triggered a virtuous circle of eGovernment that has achieved limited results in adopti...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2023-01-01
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| Series: | ITM Web of Conferences |
| Online Access: | https://www.itm-conferences.org/articles/itmconf/pdf/2023/01/itmconf_iess2023_03004.pdf |
| _version_ | 1797901594463830016 |
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| author | Pagano Claudio Rocco Gaetano Carrubbo Luca |
| author_facet | Pagano Claudio Rocco Gaetano Carrubbo Luca |
| author_sort | Pagano Claudio |
| collection | DOAJ |
| description | The quality of public services provided to citizens through information and communication technologies has emerged as one of the key points of public administration reform. In Italy, many legislative measures have triggered a virtuous circle of eGovernment that has achieved limited results in adopting new technologies by citizens and businesses [1]. This paper sets out to explore whether the design of an IT platform operating in a smart city context may increase the quality of services provided to citizens. Based on a case study methodology, the research examines the process of revitalization and smartification of a city, seen from the stakeholders’ perspective such as Government, Citizens and Tourists [2]. The paper is original in its examination of the Tely platform enabled by data obtained from the technology developer. It turned out that the platform has the potential to increase the quality of services provided to citizens and promote social integration in an area with a significant migratory population. However, the limitations of a single case study in a specific research context, such as a small town, are acknowledged and further research is needed to fully understand the implications of smart city initiatives and their effective implementation in different contexts. |
| first_indexed | 2024-04-10T09:04:21Z |
| format | Article |
| id | doaj.art-60962f730b074ec6be19ffb148e44f6a |
| institution | Directory Open Access Journal |
| issn | 2271-2097 |
| language | English |
| last_indexed | 2024-04-10T09:04:21Z |
| publishDate | 2023-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | ITM Web of Conferences |
| spelling | doaj.art-60962f730b074ec6be19ffb148e44f6a2023-02-21T08:07:16ZengEDP SciencesITM Web of Conferences2271-20972023-01-01510300410.1051/itmconf/20235103004itmconf_iess2023_03004Innovative platforms for more compliant Smart Cities: A case studyPagano Claudio0Rocco GaetanoCarrubbo LucaDepartment of Business and Management, University of SalernoThe quality of public services provided to citizens through information and communication technologies has emerged as one of the key points of public administration reform. In Italy, many legislative measures have triggered a virtuous circle of eGovernment that has achieved limited results in adopting new technologies by citizens and businesses [1]. This paper sets out to explore whether the design of an IT platform operating in a smart city context may increase the quality of services provided to citizens. Based on a case study methodology, the research examines the process of revitalization and smartification of a city, seen from the stakeholders’ perspective such as Government, Citizens and Tourists [2]. The paper is original in its examination of the Tely platform enabled by data obtained from the technology developer. It turned out that the platform has the potential to increase the quality of services provided to citizens and promote social integration in an area with a significant migratory population. However, the limitations of a single case study in a specific research context, such as a small town, are acknowledged and further research is needed to fully understand the implications of smart city initiatives and their effective implementation in different contexts.https://www.itm-conferences.org/articles/itmconf/pdf/2023/01/itmconf_iess2023_03004.pdf |
| spellingShingle | Pagano Claudio Rocco Gaetano Carrubbo Luca Innovative platforms for more compliant Smart Cities: A case study ITM Web of Conferences |
| title | Innovative platforms for more compliant Smart Cities: A case study |
| title_full | Innovative platforms for more compliant Smart Cities: A case study |
| title_fullStr | Innovative platforms for more compliant Smart Cities: A case study |
| title_full_unstemmed | Innovative platforms for more compliant Smart Cities: A case study |
| title_short | Innovative platforms for more compliant Smart Cities: A case study |
| title_sort | innovative platforms for more compliant smart cities a case study |
| url | https://www.itm-conferences.org/articles/itmconf/pdf/2023/01/itmconf_iess2023_03004.pdf |
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